DMs through the company are outdated- not connected to life in a store. Corporate is always adding new responsibilities for managers to balance (like HAND COUNTING TRAFFIC). Time off is Micromanaged and not allowed if you're not staffed (SM, ASM, or event part timers). No true paid holidays because SMs don't get allotted hours in their budget to be off so they either work the holiday to staff their store or use PTO to take the day off so their team doesn't sacrifice. Base pay for managers is low for salary- bonus only if the company is doing well- and if you hit "Plan" which is not as simple as saying as to comp sales- so bonus potential is not consistent/ moving target. This can cause a drastic pay difference year to year and has caused many to leave when the money dries out. We don't pay our teams nearly enough to be top talent and don't offer a starting base commission, so by time they hit a year or 18 months to make commission they now are leaving to go make 4 times their pay. We don't offer access to reporting to Store managers consistently and then hold them accountable for that performance. As a manager you are expected to be within the top 2 sales for your store monthly, and honestly and should not even be salary for the fact that you need to punch in and out to reflect every second you are there, do the same tasks through the day as your team members, and be abused during the holidays for free payroll. We promote our assistants quickly because turnover is so high and because they can sell, but not because they are capable of being a leader If you want to be a leader look elsewhere, as this is really a lead individual contributor role. When hiring a new team member, from day 1 they are expected to be coverage on your floor as there is no additional payroll for onboarding a team member, which can put your store in a bad circumstance if they job abandon because of getting paid more at Mcdonalds or Walmart to be expected to do less. Good luck recruiting because our hiring business cards and signage in store is from 2001, and are outdated. Managers are expected to recruit on their time off since there is not enough coverage during the day to do so. Budgets are so low for stores they can't get basic expectations done. Every year your store could get an audit, and if you fail you could be demoted or fired because the part timer, we hired for 15/hour doesn't care to plot a diamond. We are always setting goals based on fictious numbers that are not driven by any data or analysts. Merch in stores is light, and we don't have a range of quality in store. Oh, and if you utilize tools such as ordering an item online for a guest your team may not get the correct commission for it because the reporting does not exist in an easy-to-read manner for the average team member or may not be there. This job is way too much for a low base pay with "high" bonus potential. Lastly, the technology is always busted, apps are down, and we can't function on a daily basis to make a sale (literally POS has completely gone down, and sales could not happen), and then we will hold the teams accountable with a write up when they don't make sales.
