Since the CVS acquisition, member engagement roles have gone downhill. Pay was once strong, but now the company prioritizes hiring in bulk, providing poor training, and cutting experienced schedulers’ bonus potential by more than half.
The “Signify Health” image is misleading. Customer frustration is at an all-time high due to a lack of accountability from trainers and managers. Overtime is offered only a few days out of the year, usually after employees push back in quarterly meetings or before company reviews.
PTO is limited and does not reset annually. If you face an emergency that requires more than a few days off, your job is at risk. Technology issues are constant for almost a year: the system drops data, loses appointments, and requires endless refreshing and manual entry. Instead of addressing these problems, leadership shifts the blame onto employees. Micromanagement is the norm, while actual leadership and team development are absent. Prepare to feel like you’re in grade school with threats vs accountability.
For a company tied to health insurance, the benefits package is one of the weakest I’ve seen. Combined with corporate decisions driven by cost-cutting and optics, this leaves employees undervalued and unsupported.