Simply Business reviews

Thank you for taking the time to provide your thoughts – all feedback is really helpful. Before addressing your concerns, we wanted to acknowledge your comments on both your colleagues and our benefits. We’re really glad to hear you value both, and are pleased that both contribute positively to your experience as an SBer. At Simply Business, we’ve always strived to ensure our people feel the benefits of flexible working – ensuring that we’re carefully balancing the needs of our business and people, whilst giving our customers the best possible experience. We firmly believe that our unique culture – built on a sense of collective community – is an important part of our success to date, and helps us do our best for the customers that we serve. Following the pandemic, we have been careful to gradually evolve expectations to ensure we are being as fair as possible. While we appreciate that we all have different preferences, to us visiting our hubs 8 times a month feels like the right balance of allowing our people to retain a level of flexibility, whilst also giving us the chance to frequently come together. Specifically relating to your annual leave example, we’d encourage you to review our internal resources as there may be a mismatch in your experience vs. our intentions. If you have any questions, please don’t hesitate to get in touch with a member of the People team.