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SiteMinder

Engaged Employer

SiteMinder reviews

4.0

77% would recommend to a friend

(519 total reviews)
avatar

Sankar Narayan

86% approve of CEO

72% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

4.0

Work/Life balance

3.7

Senior management

3.7

Compensation and benefits

3.7

Career opportunities

SiteMinder has an employee rating of 4.0 out of 5 stars, based on 519 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SiteMinder employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Reviews by job title

519 reviews
3.0
Jan 14, 2017

Has potential, but management needs to change. So does how the teams are treated.

Employee
Recommend
CEO approval
Business Outlook

Pros

A more relax environment. Have a breakfast bar everyday and beer on Fridays. Open floor plan so it is not intimidating to speak to higher ups. Most departments interact very well. Most leads are happy to help you. The people they hire are usually extremely nice and form bonds outside of work. Great benefits. Pay was good.

Cons

Some management is never available. Constantly in meetings or just never at their desk. I saw managers who just did not want to deal with customers or with employees, you could see the annoyance on their faces. I know sales has a high turn around because they like putting people on performance reviews with 30 days to fix everything or you are gone. T&I who train and set up properties are pressured to set so many properties live that they put them live without proper training. The Service Desk then get the unhappy properties and get blamed if the properties threaten to drop off. Then there is the way each department is treated. Sales can get thousand dollar vacations, T&I regularly get paid lunches, excursions and a raffle where they get gift cards and stuff. Service Desk barely gets anything which was even noticed by the other departments. There is also favoritism from some management and the complete opposite where if you do anything to annoy them or make them angry, they will single an employee out and do what they can to run them off.

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SiteMinder Response
9y
Thanks for taking the time to provide feedback, I'm sorry to hear your experience wasn't more positive and that you felt Service Desk was not treated as well your peers. We are focused on supporting our staff to develop and grow and in April we are due to launch internal careers fairs to help our people to advance and explore the future their careers with us. I'm sorry this wasn't timely for you, I hope your new opportunity is proving a better fit.
1.0
Jan 11, 2017

Nice collegues, bad management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Multicultural environment is quite nice as well as the effort of the new starter training

Cons

Very bad management, overhiring and not caring about people.

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SiteMinder Response
9y
I'm sorry to hear you've had such a negative experience, I hope your new role is suiting you better.
1.0
Jan 10, 2017

Interview does not meet reality...

Business development manager
Recommend
CEO approval
Business Outlook

Pros

- Some of the colleagues - Nearby shopping centre - Old, low quality, fattening cookies - Friday drinks - The products - mainly channel manager and prophet are actually really good vs competition - Opportunity to learn about distribution landscape for hospitality industry, however only if you're new to it

Cons

- Unusually high staff turnover - Appalling HR department in London office - Micromanagement - Unpleasant working environment - Unrealistic KPI's - A lot of meetings, chats, gatherings with no substance to it - Clapping, cheering, bell ringing - all of it suitable for nursery, not an adult, professional environment - Internal politics beyond the comprehension - Big Brother style of monitoring your work - Over ambitious plans of saturating the emerging market with the product, resulting in firing vast amount of people who do not meet overblown targets - Constructive criticism taken as a negative attitude, which hinders the attempt to make the products and service better

Viewing 469 - 471 of 519 Reviews
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Glassdoor has 584 SiteMinder reviews submitted anonymously by SiteMinder employees. Read employee reviews and ratings on Glassdoor to decide if SiteMinder is right for you.