I love most of the customers that I work with. I’ve learned a lot about HVAC and plumbing.
Cons
Customer service is supposed to be key - but when it comes to returns, the company’s bottom line seems more important. And bad behavior by employees seems to be overlooked which makes it demotivating for those that carry the load.
Huge turnover rate due to unreasonable workload, poor communication, unclear expectations. They will work you like a rented mule and then complain that you didn't do your job perfectly.
After coming under management from Gensco out of Seattle, you really get the feeling employees are no longer valued. Poor handling of Covid-19, forcing changes without thought to impact. Seems things are just done to make life easier for Gensco leadership.