Smarsh reviews

3.5

62% would recommend to a friend

(484 total reviews)
avatar

Kim Crawford Goodman

69% approve of CEO

62% positive business outlook

Smarsh has an employee rating of 3.5 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smarsh employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

484 reviews
1.0
Jun 25, 2025
Recommend
CEO approval
Business Outlook

Pros

"This Place Is a Soulless Paycheck—Nothing More. The only thing worth anything here is the salary, and even that feels like hush money. Every so-called 'positive review' is either written by interns forced by HR or shamelessly manufactured to hide the truth. There’s zero value, zero growth, and zero integrity."

Cons

"This Company Is Nothing More Than a Firing Factory Disguised as a Workplace" Working here is like entering a warehouse for disposable employees. They hire in bulk and fire just as fast—your performance doesn’t matter, because you're treated like trash regardless. If you're looking for constant anxiety about getting laid off, you've come to the right place. The Capture Team is led by unstable, power-drunk individuals. The director couldn’t care less about your skills—your value depends on whether you smoke and drink with him. Yes, actual qualifications take a back seat to bar buddies. Management is a pathetic display of sycophancy. Senior managers spend more time sucking up to VPs than managing teams. Merit, ethics, and professionalism don’t exist here. Avoid this place like the plague. It’s toxic, chaotic, and utterly degrading.

4.0
Jun 24, 2025

Good place to work

Recommend
CEO approval
Business Outlook

Pros

Technology, culture, location, pay, flexibility

Cons

Middle management skills a bit limited

avatar
Smarsh Response
1y
Thank you for your positive feedback on our technology, culture, and flexibility — we're glad to hear these aspects stood out. We also appreciate your honest input on middle management. We believe that strong leadership is the key to our collective success, and we are actively investing in development to strengthen this area.
1.0
Jun 12, 2025
Recommend
CEO approval
Business Outlook

Pros

- Talented colleagues who care about customers and try to do the right thing under pressure - Some flexibility in working arrangements

Cons

- Multiple rounds of layoffs with little transparency or foresight - Lack of strategic clarity from senior leadership - Reactive decision-making that undermines team trust and long-term planning - Career development and internal mobility are limited or deprioritised - Unstable environment makes it hard to build momentum with customer

avatar
Smarsh Response
1y
We deeply appreciate your recognition of our team’s dedication, and we hear your concerns around transparency, stability, and leadership communication. We're actively working to strengthen internal trust, clarify our strategy, and create more opportunities for growth. Your input is invaluable as we strive to build a more stable and empowering workplace.
Viewing 40 - 42 of 484 Reviews

Glassdoor has 512 Smarsh reviews submitted anonymously by Smarsh employees. Read employee reviews and ratings on Glassdoor to decide if Smarsh is right for you.