Smarsh reviews

3.5

62% would recommend to a friend

(484 total reviews)
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Kim Crawford Goodman

69% approve of CEO

62% positive business outlook

Smarsh has an employee rating of 3.5 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smarsh employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

484 reviews
2.0
Mar 7, 2019

You may want to look elsewhere

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits -401k -Transportation reimbursement -Unlimited PTO -Medical, Dental and Vision

Cons

In my experience Smarsh is like many other companies. It appeared that they preferred to promote people based on their networking skills rather than hard work. They promoted two employees into positions that they did not seem qualified for. When questioned about it in an All Hands Meeting they admitted they did not go about it the right way but then quickly moved on to the next question. Another issue was their attempts to improve the work culture. They sent out surveys twice a year and encouraged high participation rates yet it seemed like they did very little with the feedback. These are just a few examples that people noticed while employed there. Also it seems like there has been a pretty high turnover in the last year or so. There are plenty of other tech companies in Portland that are probably better options.

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Smarsh Response
7y
Thank you for your feedback. However, it is very disappointing that you appeared to have such a negative experience. As you know, the past year posed significant challenges as we merged two companies together and unfortunately during this time some good people left the company. During the fast-paced integration of two separate companies and working environments, identifying new organizational structures presented an exciting opportunity for people to expand their careers. These promotional opportunities are something we are very proud of as a leadership team, and is core to our culture of continous learning. Recently we have created a policy for posting all our positions for all employee visibility, as creating a fair opportunity for growth is important. We believe success is working with employees who often are promoted because they are clear about seeking growth opportunities. In terms of our workplace survey, great feedback! We have committed to sharing survey results and actions at our All Staff meetings, in addition managers will now be receiving individual department reports that will be shared with their team so we can drive workplace improvements throughout our organization at all levels. Again, thank you for the feedback, this really helped us drive improvement. Brian Cramer - Chief Executive Officer
1.0
Sep 26, 2018

Would not recommend

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good for entry level job seekers and the office space is cool.

Cons

Extremely high turnover rate in all departments. The compensation is lower than what you would expect in the industry across the board. No real path for promotion or upward mobility unless you are somehow connected to someone in the department want to move to. It's very much a "who are you related to" culture. Management only values some departments and the rest they could care less about and look at everyone as replaceable. They also talk a lot about diversity but don't actually do anything to make the company diverse and inclusive.

1.0
Feb 25, 2014

Smoke and mirrors

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great office location, good presence in financial market, decent marketing engine, solutions that works, great holiday party

Cons

leadership unapproachable, very silo'd culture, core solution needs a facelift, work hard - work harder culture, arrogant CEO

Viewing 43 - 45 of 484 Reviews

Glassdoor has 512 Smarsh reviews submitted anonymously by Smarsh employees. Read employee reviews and ratings on Glassdoor to decide if Smarsh is right for you.