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      Smarsh

      Engaged Employer

      Smarsh reviews

      3.5

      62% would recommend to a friend

      (484 total reviews)
      avatar

      Kim Crawford Goodman

      69% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Smarsh has an employee rating of 3.5 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smarsh employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      484 reviews
      3.0
      Dec 18, 2018

      I was going to title this "sinking ship," but someone else wrote the same title yesterday

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      "unlimited" PTO (but that varies from team to team), lots of opportunity for growth when it comes to employee happiness and retention, free beer

      Cons

      Company doesn't take that opportunity for growth and instead falls into traditional "business values" while masquerading as a hip, new-age startup. It's not, most employees seem unhappy, and retention is a big issue. HUGE expectation to "go the extra mile," to the point where a normal workload seems like you're not doing enough. I've heard from multiple coworkers that there used to be a "days since last cry" counter, and I can confirm that I've cried more in this role more than all of my previous roles combined.

      1.0
      Feb 1, 2023

      Leadership CYA

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hired some good people but,

      Cons

      Terrible leadership. No customer or people focus. No teamwork.

      1.0
      May 18, 2019

      Don't believe the *fake* HR reviews- The worst place I've ever seen.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Salary, Some great co-workers

      Cons

      It is Private Equity and ALL , and I mean, ALL they care about is bottom line. Management is inexperienced, unwilling to tell the truth, middle management is full of fear of losing their job every day, offshoring to India is their savior for bottom line. The process is a mess, even when highly paid consultants have told them point blank what's wrong, they ignore it and keep marching sideways. They care about their own bonuses and will do ANYTHING to get them. STAY AWAY.

      avatar
      Smarsh Response
      6y
      We really appreciate you're feedback, although we're really disappointed to hear about your experience. As an HR team, we do not ask anyone to post inaccurate reviews. We spend considerable time and energy to make sure our leadership team is aligned and effectively communicates the mission and objectives of the company. Transparency is important, and while we cannot please everyone, we're committed to sharing key information with our employees. We are in a unique position as a company, where we have many business problems to solve for our customers, and we're proud of our India and US engineering teams and their impact to our product development. We're committed to investing in employees where it makes sense to best support our products and customers, regardless of geography. As a Private Equity ownership, we are focused on the bottom line, which enables us to reinvest in the business and our employees so we can continue to scale to meet our customers needs.
      Viewing 40 - 42 of 484 Reviews
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      Glassdoor has 512 Smarsh reviews submitted anonymously by Smarsh employees. Read employee reviews and ratings on Glassdoor to decide if Smarsh is right for you.