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      Smarsh

      Engaged Employer

      Smarsh reviews

      3.5

      62% would recommend to a friend

      (484 total reviews)
      avatar

      Kim Crawford Goodman

      69% approve of CEO

      62% positive business outlook

      Ratings by demographic groups

      Smarsh has an employee rating of 3.5 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smarsh employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      484 reviews
      2.0
      May 19, 2025

      Great teams, not so great management with a lack of transparency

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The marketing team in particular is a brilliant bunch, and I'm grateful to have worked with so many great workers. Was definitely staying for the people more than anything else.

      Cons

      Though working with teams and collaboration were my favorite parts of the job, the way I was handled upon departing the company was extremely sudden and cold, and went against the expectations that were given to me. Top management can benefit from learning to treat their employees and any departing members more warmly in advance. Also, huge lack of transparency around most things.

      avatar
      Smarsh Response
      1y
      We're truly grateful for your contributions and are especially glad you found the marketing team to be a highlight and are sorry to hear about your departure experience. We take your concerns about transparency and leadership warmth seriously and are committed to improving how we support both current and departing team members.
      1.0
      May 10, 2025

      What Happened to Inspire Confidence?

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smarsh was once a great place to work with a high-energy culture that focused on People First, Inspire Confidence, and Embrace the Impossible.

      Cons

      At some point the people-focused core values became less about inspiring confidence and more about getting the bookings at all costs. It was and continues to be all about rapid, uncontrolled growth without investing in the stability and security of current solutions. Starting salaries were an insult.

      avatar
      Smarsh Response
      1y
      Thank you for sharing your honest feedback. At Smarsh, we believe our values should evolve alongside our business, culture, and people. A few years ago, we engaged employees across the company in shaping a new set of Guiding Principles - an intentional evolution of our original values. These new principles - We Lead with Excellence to Protect the Truth, We Own the Outcome to Ensure Results, and We Act as One Smarsh to Build Our Future—were built by our people, for our people. We understand that times of change can be challenging, and we recognize that growth must be balanced with focus, investment, and care for our people. Your perspective is important and will be shared with our leadership team as we continue to listen, learn, and grow. Thank you again for your time at Smarsh and for your honest feedback.
      2.0
      May 2, 2025

      Toxic workplace

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good tech and well-positioned for the enterprise

      Cons

      Lots of changes have been made to create a toxic, unsafe work environment in the GTM team

      avatar
      Smarsh Response
      1y
      Thank you for sharing your feedback. We acknowledge your concern about the GTM team's environment and are committed to addressing it. Your point about aligning with our Guiding Principles is also well taken. Thank you again for sharing your experience.
      Viewing 46 - 48 of 484 Reviews
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      Glassdoor has 512 Smarsh reviews submitted anonymously by Smarsh employees. Read employee reviews and ratings on Glassdoor to decide if Smarsh is right for you.