Smarsh reviews

3.5

62% would recommend to a friend

(484 total reviews)
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Kim Crawford Goodman

69% approve of CEO

62% positive business outlook

Smarsh has an employee rating of 3.5 out of 5 stars, based on 484 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smarsh employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

484 reviews
5.0
Oct 15, 2024

Best company to work with

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I feel right words to describe Smarsh culture would be, Flexibility Transparency Innovation Supportive environment Performance Driven

Cons

I don't find any cons for now. The management is doing its best to make Smarsh the world leader in its space

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Smarsh Response
1y
Thank you for taking the time to share your thoughts about Smarsh. We’re glad to hear that you value the flexibility, transparency and innovation of our culture. Creating a high-performing, well-supported team and environment is something we strive for as we continue our journey towards becoming a world leader in our space. While we’re glad to hear you haven’t encountered any cons, we are always looking for ways to improve and we encourage you to share any additional feedback or suggestions as they may arise. Thanks for being a part of Smarsh!
4.0
Oct 14, 2024
Recommend
CEO approval
Business Outlook

Pros

I've been with Smarsh for nearly 3 years, and my experience has been outstanding. Smarsh values its employees and I have had the opportunity to grow rapidly, receiving three promotions during my time here. Smarsh also invests heavily in employee development, providing me with countless opportunities to learn and grow both professionally and individually. The support from leadership and the company's focus on career progression make this a great place to build a long-term career.

Cons

While my overall experience at Smarsh has been excellent, one area for improvement could be employee engagement. There have been times when engagement initiatives could have been stronger, and a more consistent focus on fostering a sense of community would benefit the company. That said, I’ve seen positive efforts in this area recently, and I’m confident the company is working towards enhancing the employee experience even further.

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Smarsh Response
1y
Thank you for sharing your thoughtful review, and congratulations on your impressive career growth at Smarsh! We’re thrilled to hear about your positive experience with leadership support, career progression, and our commitment to employee development. It’s rewarding to know that the opportunities we’ve provided have contributed to your professional and personal growth. We also appreciate your insights on employee engagement. Fostering a strong sense of community and enhancing engagement are key priorities for us, and we’re actively working on initiatives to strengthen this area. Your feedback highlights the importance of these efforts, and we’re committed to making sure that all colleagues feel connected and supported as we continue to evolve. Thank you for your dedication and for being an important part of our One Smarsh journey!
5.0
Oct 14, 2024
Recommend
CEO approval
Business Outlook

Pros

My previous company was recently acquired by Smarsh and I was pleasantly surprised by the welcoming culture and great benefits I was offered. They even completed a salary review and determined that I was being under paid, so my salary was adjusted to align with the market rate for the role that I was in. Unlimited vacation was also a pleasant surprise.

Cons

A little too processed focused and it take much longer to get things done, due to all the approval required versus how we operated as TeleMessage.

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Smarsh Response
1y
Thank you for sharing your experience and welcome to Smarsh! We’re happy to hear you’ve had a positive transition following the acquisition and that our welcoming culture and benefits have made a strong impression. Salary transparency and fair market compensation are incredibly important to us at Smarsh, and we're glad that our salary review process ensured your compensation aligned with the market. We also pride ourselves on our benefits, and our "Take What You Need" PTO policy is definitely a great perk! We appreciate your feedback about processes and approvals. We understand that coming from a different company, the adjustment to more structured processes can feel like it slows things down. We’re always looking for ways to streamline operations while maintaining the necessary checks and balances that help us grow responsibly. Your feedback is important, and we’re committed to ensuring that we continue to listen and act on the insights we receive from colleagues. Thanks again for your input, and we look forward to continuing to support your growth at Smarsh!
Viewing 106 - 108 of 484 Reviews

Glassdoor has 512 Smarsh reviews submitted anonymously by Smarsh employees. Read employee reviews and ratings on Glassdoor to decide if Smarsh is right for you.