Smart & Final Sales Associate/Cashier reviews

3.0

47% would recommend to a friend

(46 total reviews)
avatar

David G. Hirz

19% approve of CEO

14% positive business outlook

Sales Associate/Cashier employees have rated Smart & Final with 3.0 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Sales Associate/Cashier professionals have an average working experience there. Smart & Final is rated in line with the average (within 1 standard deviation) by Sales Associate/Cashier professionals compared to other employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

46 reviews
1.0
Aug 15, 2022

dont work here

Recommend
CEO approval
Business Outlook

Pros

Some co-workers make it better

Cons

Horrible management No real chances for growth Workers are overworked and underappreciated. The yearly raise is next to nothing.

5.0
Jul 17, 2022

Nice

Recommend
CEO approval
Business Outlook

Pros

-Nice management who have human empathy -friendly staff all around and are wholesome

Cons

-management needs to better communicate to all shifts

3.0
Apr 16, 2022
Recommend
CEO approval
Business Outlook

Pros

-Coworkers are great. -Managers are understanding and mostly competent. -Bulk discounts are great for business owners. -Wide selection. -FINALLY installed mirrors on the registers so we don't have to scan underneath every single cart anymore.

Cons

Corporate lacks practicality and compassion. A few days ago the computer servers went down and we could only accept cash or credit. No debit or EBT or WiC. We wanted to put up a sign in the window to let customers know about the issue, but unfortunately corporate won't let us put signs in the windows because "they think it looks tacky". So the entire day everyone was running around like headless chickens, approaching the customers at the door to let them know of our computer issue, and announcing it on the PA system every <5 minutes when we couldn't catch the customers at the door (we were short staffed, so we couldn't just leave someone at the door.) Making us run around, waste our breath, time, and energy, all because we couldn't put a sign on the door. Same issue happens every. Single. Day. With the exits. One of our doors is an entrance only because it's right next to the alcohol, so customers try to leave that way all the time, and we have to try to tell them, then get demoralized when they ignore us and barge through the doors like water buffalo anyway. If corporate would let us keep up a sign on the inside that says "This door is closed", it's possible we wouldn't have to waste our breath quite so much. Continuing this issue, our store is falling apart and there's nothing they will do about it. The furnace has been broken for 3 years so it's always cold in the store. The roof next to the charcoal rack leaks. One of the blinds is missing in the window and the setting sun blinds the cashiers. Register 2 is missing a drawer, and the computer screen is held up with a roll of register tape. The vinyl tops of the registers are peeling and have been screwed down several times. The chip readers are finicky after one system update and frequently need the card's chips to be cleaned before they can be read. The store is held together with office supplies and spite, and the only thing powering us through it is each other. (if we're lucky) I have also run into issues before with HR about break times. By California law, breaks are supposed to begin once you reach the resting area, not when you leave the register. since it can easily take 1-2 minutes to walk to the back room of our store. (it's a larger store) So I have been nagged for taking "12 minute breaks", when that's completely within legal specifications. This is why some places make it a 15 minute break to account for travel time.

Viewing 16 - 18 of 46 Reviews

Glassdoor has 822 Smart & Final reviews submitted anonymously by Smart & Final employees. Read employee reviews and ratings on Glassdoor to decide if Smart & Final is right for you.