Does SmartStop Self Storage pay their employees well?

According to anonymously submitted Glassdoor reviews, SmartStop Self Storage employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at SmartStop Self Storage. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at SmartStop Self Storage?

43% of SmartStop Self Storage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SmartStop Self Storage 3.7 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at SmartStop Self Storage?

Assistant Manager (17) , Store Manager (9) , Assistant Store Manager (7) , Property Manager (7) , District Manager (3) , Store Manager/District Trainer (3) , Manager (2) , Site Manager (2)

What are the pros of working at SmartStop Self Storage according to real employee reviews?

"Good company and good benefits." ((in 5 reviews)); "Decent pay, easy work day" ((in 3 reviews))

What are the cons of working at SmartStop Self Storage according to real employee reviews?

"Bad upper management, they don't care about employees or customers, just payments" ((in 7 reviews))

What are the top reviewed SmartStop Self Storage locations?

Ladera Ranch , Olympia , Houston , Newark , Chicago , Milwaukee , Riverside , Montgomery , Cicero , Chantilly , Phoenix , Asheville , Raleigh , McKinney , Texas City , La Habra , Lancaster , Los Angeles , Rancho Santa Margarita , Escondido , San Diego , Oakland , Vancouver , Puyallup , Seattle , Hatfield , Jacksonville , Bradenton , Tampa , Mount Pleasant

SmartStop Self Storage reviews

2.7

43% would recommend to a friend

(75 total reviews)

H. Michael Schwartz

57% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (75 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

SmartStop Self Storage has an employee rating of 2.7 out of 5 stars, based on 75 company reviews on Glassdoor which indicates that most employees have an average working experience there. The SmartStop Self Storage employee rating is 27% below average for employers within the Construction, Repair & Maintenance Services industry (3.7 stars).

Reviews by job title

75 reviews

3.0

Aug 3, 2023

Smartstop review

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

Easy to learn, Suitable for any age group

Cons

Bonus structure is very bad, Limited carrer growth

5.0

Jul 11, 2023

Great Fun Company to Work For

Call center representative

Recommend

CEO approval

Business Outlook

Pros

uncapped commission and a great team environment

Cons

Calls can be repetitive and overwhelming at times.

2.0

Apr 30, 2023

Dysfunctional company

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

One of my coworkers is a decent human

Cons

Micromanaged to death. No budget for facility maintenance projects. Unfair treatment of tenants. Programs used are terrible and do not communicate with each other. Only worried about numbers. Very high turn over rate. Corporate managers have no understanding of store level work and needs, most don't even have storage background. They do everything a** backwards. Incompetence is astounding. We shouldn't have to stand at the ATM with a bag full of cash to deposit either. You force us to be targets for criminals by doing that.

Viewing 25 - 27 of 75 Reviews

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Jobs at SmartStop Self Storage

SVP Managed REITS, Midwest

Ladera Ranch, CA

View job

SVP Managed REITS, Midwest