SmartThings reviews

Thank you for taking the time to share such thoughtful feedback. I agree that we have an incredible team, one that is genuinely open, collaborative, and uniquely positioned to have an outsized impact both within the Samsung ecosystem and beyond. As Head of SmartThings, I take personal ownership of the unique dynamics that come with our relationship with Samsung. We know that aligning our team with a diverse global organization requires strong internal advocacy and a clear direction, and our leadership team is fully committed to driving that. I also hear you clearly on the need for inspiring, forward-looking communication. As you noted, we have navigated significant changes at SmartThings this year. Managing those transitions with transparency, integrity, and empathy has been a primary focus for me. However, I acknowledge that we don't always execute that as well as we should. We can do better, and we are committed to finding more frequent, transparent ways to keep the SmartThings team connected to our long-term goals and vision. If would like to share more of your insights directly, my door is always open. Please feel free to reach out to me or the leadership team so we can continue this conversation. Thank you for helping us build a stronger SmartThings. Mark