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SmartZip Analytics

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SmartZip Analytics reviews

3.5

61% would recommend to a friend

(42 total reviews)

Avi Gupta

70% approve of CEO

51% positive business outlook

Reviews by job title

42 reviews

Reviews about "Compensation"

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2.0
Nov 6, 2016

Changes Everday...!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A growing company that likes to perceive room for advancement, but get in line because it's based on seniority how much the director likes you! Free bagels on Fridays and Fresh fruit on Mondays! I Appreciate anything free to employees so it's a nice gesture. Hard workers... Lol If you call chatting all day working hard then, yeah sure! Great culture- a working group of employees with the same mantras and metaphors! Overall, the people are what make this company worth getting up to everyday.

Cons

Honest review. Had I read old reviews that I probably would have never worked at this organization because they pretty much hit all the problems with this company on the head! One review mentioned young workers. The company hires young workers for two reasons. To pay them low wages and to mold them into the performing monkeys they want them to be! Hence, the same metaphors and mantras. Lots of new faces and you wont get to know half of their names. People go in and out here and there is an extremely high turnover. Mainly because of upper management, low wages, and unrealistic expectations. Upper management clearly doesn't resist the temptation in having people leave their office in tears. They expect miracle workers, but they call it "molding." There is clear favoritism with the director. Performance raises yearly. I haven't seen anyone excited of their yearly raise. There will be a change from salary to hourly for only one department. I think this will add more division between departments and cut the small amount of freedom that was there! This will mean some departments will be clocking in and out while others get to come and go as they wish.

3.0
Aug 15, 2016

Company review

Recommend
CEO approval
Business Outlook

Pros

It's a fun start-up company, younger people, fast paced, and the location is great if you are in Pleasanton area.

Cons

Small raise after the first year. It seemed like everyone was on a different scale when it came to pay even though it was the same position.

avatar
SmartZip Analytics Response
9y
Thanks for your feedback. Our increases are based on performance and we have a review system in place to ensure we pay for performance.
2.0
Jun 20, 2016

growing company churns and burns

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A few years ago, the list of 'pros' would have been much longer and worthy of mentioning but an overwhelming change came to SmartZip as 2015 was coming to an end. (see cons...) Free bagels or donuts on Fridays and great benefits now are the only things I can objectively say are good. The majority of the people working here are wonderful, fun and hard-working. The problem with that is the average employment time is around 1 year.

Cons

In most departments the pay rate is significantly lower than other comparable jobs at similarly sized companies in the Silicon Valley. This lack of a competitive wage is seems to impact why the product upgrades take so long, bugs don't get fixed quickly, customer data isn't reflecting what they were sold... The good engineers go to other companies. Meanwhile, the sales people and customer support staff turn over so quickly due to their unacceptably low pay rates (by Bay Area standards) coupled with a heavy workload. These things take a toll on the clients as they are paying for services that are generally being worked really hard on, but that often become more of a 'hot potato' - passing the buck to others in the office while issues aren't being resolved. The sales people here even can have compensation from commission reversed pretty much at any point in time after they've closed / been paid on a deal if the client ignores their contract and stops paying. This happens a lot. All work travel (hotels, airfare, etc) comes at the expense of the employee who has to await reimbursement. Travel is an expected part of the job and there is an overarching sentiment among the upper management that an employee is not trying very hard if they can't travel. Very little room for advancement. Work/life balance is generally used as a selling point to potential new employees but watch out. Especially if you are on the sales team, taking personal time (no matter the reason for taking it) will always be treated as a good thing - until you return from said personal time. Overall, there seemed to be a trend toward maintaining favorable optics of the office, product, and the jobs themselves. Bottom line: in just about every way, this company looks better from the outside than it really is on the inside.

Viewing 25 - 27 of 42 Reviews

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