Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,388 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 29% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (114) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (41) , Senior Software Engineer (30) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (21) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 135 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 120 reviews)); "The benefits are great and keep getting better." ((in 106 reviews)); "Great work life balance made possible" ((in 77 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 70 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"Awful Management" ((in 39 reviews)); "Lots of layoffs post acquisition" ((in 19 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

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Smartsheet

Smartsheet reviews

3.2

41% would recommend to a friend

(1,306 total reviews)

Rajeev Singh

30% approve of CEO

29% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.3

Compensation and benefits

3.1

Culture & values

3.0

Career opportunities

2.7

Senior management

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,306 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Jul 14, 2022

Great product, cool people, but poor pay and lack of improvements over time.

Sales

Recommend

CEO approval

Business Outlook

Pros

Fun people Flexible work hours and time commitment Great product

Cons

Middle management leadership turnover Lack of care for employee wellbeing Tech stack always broken Arbitrary rules that screw over tenured reps

4.0

Jul 11, 2022

Smartsheet core engineering

Senior quality assurance engineer

Recommend

CEO approval

Business Outlook

Pros

The people are amazing to work with almost across the board. The project/product manages were some of the best I’ve ever worked with. While the batting average is 250 in most places the standard at Smartsheet is 500 in terms of performance, professional & personal collaboration and the desire for us all to succeed. Solid product I was proud to own publicly with a strong focus on the customer. Customer impact was often discussed and always considered before new features, update or fixes were undertaken or deployed.

Cons

Holding onto some of the tools, organizational thinking and backend priorities from it’s start up days in 2005. Pushing to adopt industry standard changes can be challenging. An ongoing loss of quality people due to multiple re-orgs that were abrupt, poorly communicated, poorly executed without being fully thought through, (created the need for addition re-orgs). These impacted the corporate culture and morale across the engineering originations, but left the challenges mentioned above unchanged.

5.0

Jul 10, 2022

Good job

Case manager

Recommend

CEO approval

Business Outlook

Pros

Good job nice people fun

Cons

No benefits available or offered

Viewing 793 - 795 of 1,306 Reviews

Jobs at Smartsheet

Technical Support Specialist - Core Apps

Sr. Customer Success Manager - Enterprise (East)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)