Smartsheet reviews

3.2

41% would recommend to a friend

(1,297 total reviews)
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Rajeev Singh

29% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,297 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Sep 18, 2017

Okay

Recommend
CEO approval
Business Outlook

Pros

Small Company, good benefits, nice CEO

Cons

Bad strategy lead to challenges in sales, company struggling

5.0
Sep 17, 2017

I love working here!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Well vetted team, everyone is competent, friendly, and open. Fast paced work environment, never gets boring. High autonomy, management is there to support, not restrict. Excellent communication between employees and departments. Very open to new ideas and innovations. Excellent product and strong growth.

Cons

Haven't really encountered a single notable issue while working there.

1.0
Sep 14, 2017

This company is filled with Drama

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work life balance, free snacks and catering events, transparency throughout the company on how it's running, and what's coming up.

Cons

There is absolutely no checking behind management for accuracy. People can be fired because their teams do not like them personally. There's is little to no fact checking done from HR to validate the claims of performance are real. The HR team, though they say are always there to help, does nothing to actually try to absolve concerns. Everyone is so focused on growing the company that they have completely lost focus on existing people and boot them out for the next best thing.

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Smartsheet Response
8y
Thank you for your feedback. We’re glad you appreciated the organizational transparency at Smartsheet -- we agree it is vitally important for employees to feel connected to our mission and goals. We are not in a position to extend this same transparency to our team on individual employee performance issues because we consider them to be private. We’re sorry that your perception was that HR and management weren’t communicating or validating important personnel decisions. We believe that perception is largely the result of protecting individual right to privacy, not the absence of an evaluation process. Our HR team works closely with our staff and managers to provide direct guidance regarding performance, and management does not make employment decisions without review and input. --Kara Hamilton, VP of People Operations
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Glassdoor has 1,379 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.