Is Smartsheet a good company to work for?

Smartsheet has an overall rating of 3.2 out of 5, based on over 1,381 reviews left anonymously by employees. This rating has decreased by 12% over the last 12 months. 41% of employees would recommend working at Smartsheet to a friend and 30% have a positive outlook for the business. The best reviews about Smartsheet have been left by employees working as Client Development Manager , New Business Representative and Customer Success Manager (CSM) .

Does Smartsheet pay their employees well?

According to anonymously submitted Glassdoor reviews, Smartsheet employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Smartsheet. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Smartsheet?

41% of Smartsheet employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smartsheet 3.7 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Smartsheet?

Account Executive (113) , Software Engineer (51) , Client Development Manager (49) , Customer Success Manager (40) , Senior Software Engineer (29) , Sales (27) , Solutions Consultant (27) , Enterprise Account Executive (20) , Customer Success Manager (CSM) (19) , Sales Development Representative (18) , Director (15) , Account Manager (14) , Consultant (12) , New Business Representative (12) , Sales Development Representative (SDR) (12)

What are the pros of working at Smartsheet according to real employee reviews?

"When I joined Smartsheet I felt SO much pride and appreciation to be a part of such a great company and culture." ((in 137 reviews)); "Some people in the BI team and people in other teams are great to work with." ((in 125 reviews)); "Good benefits and lots of social gatherings" ((in 104 reviews)); "Great work life balance made possible" ((in 80 reviews)); "learned about good discovery from great leadership in one of my first few jobs in sales." ((in 69 reviews))

What are the cons of working at Smartsheet according to real employee reviews?

"poor management and overhiring leads to firing" ((in 37 reviews)); "Lots of layoffs post acquisition" ((in 19 reviews)); "No diversity in many different aspects includinig personality." ((in 10 reviews)); "Poor training" ((in 7 reviews)); "hours are long but fair for full time" ((in 5 reviews))

What are employees saying about Smartsheet layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Smartsheet layoffs and their outlook for job security at Smartsheet in 2026.

What are the top reviewed Smartsheet locations?

Bellevue , Boston , Seattle , Denver , New York , Chicago , Austin , Raleigh , Los Angeles , San Francisco , Charlotte , Atlanta , Detroit , Dallas , Tampa , Seattle Heights , Washington , New Brunswick , Birmingham , Salt Lake City , Lake Forest , Madison , Phoenix , Albuquerque , Fort Worth , Minneapolis , Minnetonka , Kingsport , Nashville , Indianapolis

Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)

Rajeev Singh

29% approve of CEO

30% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,299 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

4.0

Mar 19, 2025

Great company but lots of changes

Account executive

Recommend

CEO approval

Business Outlook

Pros

The East Coast Team is amazing in the last 3 - 5 years Very collaborative, leadership tries to help get every deal close

Cons

Recent acquisition has made the company change quite a bit from pricing strategy, comp plans to management overall

Smartsheet Response

1y

Thank you for your review. We’re happy that you’ve felt supported by the leadership team and that you’ve enjoyed working with our employees on the East Coast! We know that acquisitions can bring a lot of change, but we are excited to see the positive outcomes.

4.0

Mar 17, 2025

Now under PE ownership

Account executive

Recommend

CEO approval

Business Outlook

Pros

Smartsheet gave the sales team a ton of resources to be successful. Management was also very supportive of the sales org and would help in any way they could to drive revenue and close deals.

Cons

The changes to the license model often strained relationships with customers. Also the redundancy in processes like forecasting, planning, etc. didn't add value to the team and wasted time.

Smartsheet Response

1y

Thank you for your review! We are happy you felt supported, we strive to create this culture for all of our teams. Our new user pricing model is meant to allow our customers to have a more simplified pricing experience, as well as to better manage their subscriptions. We take customer feedback on this model very seriously as well. We appreciate your feedback and advice, and we wish you the best on your next journey!

2.0

Mar 17, 2025

Culture at Smartsheet Sucks

Account executive

Recommend

CEO approval

Business Outlook

Pros

Mark Mader is one the best CEOs I have met and worked. However all the other OGs around him have left over the years and the new leaderships hasn't stepped up.

Cons

Company needs to go back to its roots where it was 6-8years ago. Product innovation hasn't happened over the last few years. We are selling the client the same product with cosmetic changes and asking them to adopt a new Licesning model may save the company temporarily however it could drive them out to the competition. I would hate to see that happen given Smartsheet has been associated with my life for severals years.

Smartsheet Response

1y

Thank you for taking the time to leave a review. We are thankful for your kind words about Mark’s leadership and the impact he’s had on your journey. Innovation continues to be a high priority for us. We’ve released six new features just this month, and we will continue to listen to our customers to hear what updates will serve them best. Our goal with the updated USM is to deliver greater long-term value and flexibility for our customers by providing our customers with a more transparent pricing experience, as well as a way to better manage their subscriptions. We also take customer feedback on this new model very seriously. We appreciate all of the advice to management to ensure we remain a great place to work, thank you again!

Viewing 226 - 228 of 1,299 Reviews

Jobs at Smartsheet

Customer Success Manager II - Enterprise (Central/East)

Principal Customer Excellence Transformation Manager (Remote Eligible)

Manager, Sales Development

Client Services Director (Remote Eligible)

Client Services Director (Remote Eligible)

Smartsheet

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Now under PE ownership

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