Smartsheet reviews

3.2

41% would recommend to a friend

(1,299 total reviews)
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Rajeev Singh

29% approve of CEO

30% positive business outlook

Smartsheet has an employee rating of 3.2 out of 5 stars, based on 1,299 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smartsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Mar 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Smart & Talented Colleagues – You’ll work with highly skilled professionals who are passionate about problem-solving and the product. ✔ Strong Product & Market Position – Smartsheet is a leader in work management, constantly expanding features to stay competitive. ✔ Work-Life Balance (Varies by Team) – Some teams offer reasonable hours and remote flexibility, but it depends on leadership. ✔ Opportunity to Innovate – If you're proactive, you can own projects and improve workflows, though leadership buy-in isn’t always guaranteed. ✔ Employee Resource Groups (ERGs) – Well-organized communities like the Military ERG provide networking and engagement opportunities.

Cons

❌ Low Base Salary & Unreliable Commission – Pay is below market, and commission structures can be inconsistent. ❌ Slow & Unclear Career Growth – Promotions and raises are infrequent unless you push aggressively or threaten to leave. ❌ Inconsistent Leadership – Some leaders are great, but decision-making often feels reactive rather than strategic. ❌ Scaling Challenges – Growth is outpacing internal processes, leading to inefficiencies and overworked teams. ❌ No Counteroffer Policy = High Turnover – The company refuses to counter external offers, leading to talent drain.

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Smartsheet Response
1y
Thank you for taking the time to provide all of your feedback. We’re happy to hear that you found a community at Smartsheet through our ERGs, had a great work-life balance, and created relationships with your colleagues. We agree - we have some of the brightest and best talent here at Smartsheet! The opportunities that our employees have to innovate (especially during Hack the Sheet) have resulted in new features, as well as a space to get creative and have fun. We also appreciate the feedback provided on areas we can improve. In regards to our compensation - we conduct an annual review of all pay ranges to ensure that we remain competitive in the market. Along with this, our Talent Management team has a robust talent review process that ensures employees are recognized for their performance, which includes promotions and raises. In regards to leadership, decision making, and internal processes - we are going through a time of high growth and change. However, times of growth can also be an opportunity to evaluate our internal processes and make changes to ensure that we are able to keep up. We appreciate all of the advice to management to ensure we remain a great place to work, thank you again!
2.0
Mar 10, 2025

Review

Recommend
CEO approval
Business Outlook

Pros

Great co-workers to work with

Cons

Management sucks, always changing things without clear vision

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Smartsheet Response
1y
Thank you for taking the time to leave a review. We’re happy you had a positive experience with your coworkers - our people are our greatest asset! Every decision our leadership team makes is strategic, and was made to further the progression of the company. Thank you again for your feedback, and we wish you well in your next endeavor.
3.0
Mar 10, 2025

Private Equity

Recommend
CEO approval
Business Outlook

Pros

Organizations generally like the product. Innovative and top of the market.

Cons

Was recently acquired by a private equity firm, complete 180 on their GTM model, Things are changing quickly and could see it take some time to settle out.

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Smartsheet Response
1y
Thank you for your review. We have very passionate customers, and they are a huge reason we are at the top of the market! Acquisitions often bring lots of change very quickly, and we are working to share as much as we can with our employees when we can. Our All Team Meetings and #executive-corner Slack channel are great ways to receive information directly from our leadership teams. We appreciate your feedback, and wish you the best in your next endeavor!
Viewing 235 - 237 of 1,299 Reviews

Glassdoor has 1,381 Smartsheet reviews submitted anonymously by Smartsheet employees. Read employee reviews and ratings on Glassdoor to decide if Smartsheet is right for you.