Snap-on reviews

Regional Upper Management is biased, and is prone to Do as I say, Not as I do. Also, the Regional Management is in favor of pushing thier personal lifestyle choices and agendas, if you prefer not to follow a target is placed upon you, and you will change or be replaced.

Working in the Customer Care center you are required to meet certain requirements that are not logical. Say for example if you are on a call that starts before your scheduled break but runs into that break...well you are out of compliance and it will have a negative impact on you but you MUST stay on the call until finished. So you are penalized for doing your job with no choice in the matter. They recently changed their system so that every customer care agent is required to take care of any call they get to eliminate transfers. This is a huge problem since their computer systems are horrible and difficult to use. to get the information needed quickly. 99% of the new hires were gone before 90 days when I worked there. The stress and amount of work required is not worth the 15 dollars an hour. You also have to get to work early to get your computer programs all set up and running so you are ready to take a call seconds after your shift starts.MANY people start work duties before their shift just to get caught up. MANY people also do some work during breaks and lunch for the same reasons. This is actually against the law but they continue to do this to keep up with the job. Bottom line is I would never advise anyone to work in the call center or really anywhere at Snap- on due to the way they operate. Much better options.