Snapsheet reviews

3.9

74% would recommend to a friend

(88 total reviews)

Brad Weisberg

76% approve of CEO

68% positive business outlook

Reviews by job title

88 reviews

Reviews about "Compensation"

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3.0
Jan 15, 2021

Just my point of view

Recommend
CEO approval
Business Outlook

Pros

Work from home Met some awesome folks Great Benefits Flexible work Location plenty of work right now Obtained multiple licenses in at least 30 states Was able to perfect my negotiation skill and apply it to my next career Took care of furlough people to their best I can say that and was empathetic during the process (and I applaud them for that)

Cons

1..Management/employees is not diverse, never was. I knew about a year ago more than likely would not be a place where I would retire from as it is hard to feel comfortable cause I could not see reflection of myself in upper management, positions. Let me clarify Now just cause I am saying it was not diverse does not mean they are Discriminating I repeat they were not Discriminatory,just for Me that was my one of my con reasons the lack of diversity. I was never treated differently cause I was the minority, as they grow that should be able to increase the diversity I’m just saying I could count how many people who looked like me but couldn’t keep count on those that didn’t. 2. Managers were not properly trained how to manage (and that is on upper mgmt)just because someone makes their numbers does not make them manager material looks at other aspects when promoting, just cause you can write 15-20 or more estimates a day DO NOT I repeat DO NOT make you a manager material (just cause I bark don’t make me a dog need a lot more than that). You need to know how to manage people not a cookie cutter approach and use emotional intelligence which most don’t have. Here is a recommended read by Daniel Coleman “Emotional Intelligence” should be given to every manager, team lead or anyone who is looking into management and learn to implement the skill set if you haven’t been cause in that book either you got it or don’t. I have dealt with managers who and some that just don’t. 3. Learn to listen to those in the trenches we may know a little something that can help with making the process more smooth instead of reinventing a process yourself and calling it 2.0, 3.0,4.0 etc 4. Treat everyone fairly. I mean if you aren’t going to implement warnings, pips, written fairly and do it with everyone. Know people talk that is not done fairly cause I would be like you didn’t get anything and I did 5. Be available when employees request your assistance this goes to managers/team leads. If it don’t apply let if fly if you are one of them that go out your way to be of assistance. 6. Don’t work the mess out of your employees and expect them to flex, cause flexing does not fix the issue, you give one dept OT but off the other Flex only when we are all hourly. Flexing is still just 40 hrs so at the end of the day still the same amount of time to get work done does not allow more time to get more done. It is simple math 7. No work culture or the work culture is Everyman for themselves this needs change 8. Again LISTEN if a lot of people have the same complaint it might be a problem aka cherry picking estimates, 9. Hire an independent contractor to do a time study to make sure you guys are fairly calibrating metrics that is fair for everyone or instead of pulling things out the air on a select few so as an organization mgmt can be calibrated. Many successful companies do this 10. Do calibration assignments to ensure all estimators are calibrated with Snapsheet expectations. For example week send out a damage photo and get responses 11. Live by the Golden Rule and everything else above will fall in line

1.0
Jan 12, 2021
Recommend
CEO approval
Business Outlook

Pros

This was my first job out of college, and the $40k starting salary was by far the most I was ever offered. Training was great, they started me at the same time as about 8 others and I'm still friends with many of them. The actual work was generally pretty easy, though monotonous. A few employees were able to get promoted out of the Support department into much cushier jobs at the company, though the opportunities are rare.

Cons

They "restructured" the Support department several times in the year and a half that I worked there, and every time it was chaotic and resulted in me having a new manager. I had 4 managers during my time at Snapsheet, and my position never changed. I was apparently in one of the last groups of hires to get started at 40k, and I can't help but feel that factored into the decision not to give me a promotion, as keeping salaries low was a priority (No one in my class was promoted while I was working there). Starting salary for the position was significantly less when I left. They were starting to lay people off and had a ton of people leaving the company around the time I left. At the peak we had over 130+ people working in Support, when I left it was closer to 40. They were not hiring to replace the people who were leaving, and it resulted on a lot more pressure on the remaining staff. Make no mistake, this is a call center. 30 minutes worth of bathroom/breaks (all being monitored) isn't enough time to prevent serious burnout, and leaves little flexibility. The culture had pretty heavily shifted from a fun start-up to a large call center throughout my time there, and like many other reviews mention the company makes it very clear that Support is at the bottom of the totem pole. Many benefits and perks are not extended to this department, and there are additional rules in place for Support. You are your metrics, quantity over quality. If you aren't hitting your numbers, you aren't meeting expectations. They had a poorly implemented Quality Assurance program in place for a while that would randomly review 2-3 calls every couple of weeks. 1 bad call could hamper your score for months. There was no metric for actually closing cases/files. There are a lot of red flags here.

4.0
Jan 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Work from home, healthcare, 401k, salary.

Cons

Stressful, communication needs to be better from upper management, more transparency.

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