Customer Success Specialist
Pros
Convenient location and free snacks
Cons
This was the most unorganized and unprofessional company I have experienced. Promotions are given based off of favoritism and managers lack experience, preferring to make themselves look good, rather than helping their employees succeed and grow. Managers often come across as unprofessional, where gossiping and the sharing of employees’ confidential matters has been an issue in the past. What started as a promising start-up company has experienced growing pains, as they continue to grow quicker than they can handle. This has led to the hiring of many employees that do not have the experience for this role, due to the need of people to fill seats in this call center atmosphere. The turnover rate is alarmingly high, with both upper management and new hires quitting at a rapid rate. Micromanagement causes employees to experience high amounts of unnecessary stress and pressure, as employees are asked to track every time they leave their desk. This includes tracking time spent in the bathroom, as well as getting “points” for coming to work late by a few minutes. While the office is in a great location, they have spent too much money focusing on making the office appear flashy, rather than maintaining employee benefits, as they have gotten rid of unlimited pto, and have made it nearly impossible for hardworking employees to get raises or move up in the company.
