Snapsheet reviews

3.9

74% would recommend to a friend

(300 total reviews)

Brad Weisberg

77% approve of CEO

68% positive business outlook

Snapsheet has an employee rating of 3.9 out of 5 stars, based on 300 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Snapsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

300 reviews
1.0
Jan 12, 2018

Not for me

Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, Work from home

Cons

Management changes, write ups, calls all day I was lied to in interview. Told in interview-see damage, write damage, for estimates. Had to call shops, adjusters, customers, and vendors. Knew this was not for me after week 3. Had 4 different managers in under a year. All managers overworked. Very little training. Moved from estimating to supplements with no communication or training. Written up many times. Left company after last PIP. Not a good place to work.

avatar
Snapsheet Response
8y
Thank you for taking the time to write a review on your experience at Snapsheet. Snapsheet has seen exponential growth in the number of carriers we work with, and the volume coming from those respective carriers. As we grow, role expectations have changed and we recognize that the position as it exists today may not be exactly what you signed on for a year ago. Although it is disappointing to hear that you did not have a positive experience working for Snapsheet, we do seek to provide all of our estimators with the tools to grow and evolve with the organization. The Performance Improvement process exists to provide clear communication and expectations for anyone who is not currently succeeding in the role. Thank you again for your feedback, and we wish you all the best in your new position.
1.0
Jan 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Great Pay, Great Benefits, Free Licensing, Work From Home

Cons

POOR Training, POOR Upper Management, Unrealistic Expectations, Sacrifice quality for quantity, POOR Metrics

avatar
Snapsheet Response
8y
Thank you for your review. Snapsheet strives to be an excellent employer and it is important to us that our employees give thoughtful, constructive feedback so we can improve our processes and employee experience. One of the main concerns you address in your review surrounds our training. In the last quarter of 2017, we hired a new Director of Training and our team spent the end of the year completely revamping our training program for Estimators and Customer Success Specialists. We have already received excellent feedback on the tools provided to our new hires, and success on these respective teams is measurable and clear from the get-go. We have also created post-training development teams, whose goal is to give our new hires all the support they need to succeed at Snapsheet once they complete the development period and join their respective teams. Snapsheet has also implemented employee engagement and experience surveys, wherein we gather information about what our employees love about the company, and where Snapsheet has opportunities to improve. By consistently seeking feedback and measuring improvement once change has been made, we expect to enhance the employee experience and catch concerns early-on. We believe that these changes will address the majority of the concerns in your review. We seek to set all of our new hires up for success, and to understand what our employees need from us in order to make Snapsheet the absolute best place to work.
3.0
Jan 11, 2018

Virtual Auto Damage Adjuster

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working from home/work life balance (until the company realized it was growing too fast, brought in outside upper management/C-level positions, and started making changes that were anti what it stood for in the first place: pro employee and pro work life balance).

Cons

Thought SS would treat it's adjusters completely different from the way I was treated by the company I worked for as a field adjuster. I was wrong! Initially, the honeymoon period was great, but the longer I was with the company the more I realized how broken they are from the inside out. They have even more unrealistic expectations of their virtual adjusters than companies do with field adjusters. There is little to no consistency with policy/procedure, and management is not open to feedback/questions on how they are doing things. Little to no transparency. It feels like I was set up for failure because I did question the status quo and hold management responsible their own shortcomings. The longer I was there, the more it became a "do as I say, not as I do" mentality from management. Was promised more meetings than I can count with my manager (to provide support/training) that never happened. Upper management has changed the PTO policy; no longer unlimited PTO.

Viewing 241 - 243 of 300 Reviews

Glassdoor has 308 Snapsheet reviews submitted anonymously by Snapsheet employees. Read employee reviews and ratings on Glassdoor to decide if Snapsheet is right for you.