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      Snapsheet

      Engaged Employer

      Snapsheet reviews

      3.9

      74% would recommend to a friend

      (300 total reviews)

      Brad Weisberg

      77% approve of CEO

      68% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Work/Life balance

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.8

      Culture & values

      3.7

      Senior management

      Snapsheet has an employee rating of 3.9 out of 5 stars, based on 300 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Snapsheet employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      300 reviews
      1.0
      Aug 27, 2017

      Snapsheet should be a Netflix comedy series

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Patriarchy. Snapsheet is a place where individuals are rewarded and given more responsibility for their bad behavior. Executive management is so open and welcoming to select staff, that they are often invited to party with them after hours. It is extremely productive, equal, and who would turn down the invite? It's a great opportunity to network and I hear that is how promotions work here. I am interested to see if I will be able to get an invite soon and also how networking after hours will help me land a promotion with all the current talk of the company's growth.

      Cons

      It is extremely interesting how select posts on this website warranted a comment from Snapsheet and other comments have been ignored. Management lacks equality and promotes manipulation, sexual assault/harassment, drugs and alcohol abuse. There is a huge lack of leadership within the company. Contrary to posts below, there are actually hardly any females in managerial or executive positions. By promoting a false exterior and not having the data to back it up, goes to show the lengths upper management will go to try and hide the internal issues at Snapsheet rather than trying to fix the overall problem. And let's talk about the "amenities". Unlimited PTO is false, some people are allowed to take two weeks and others are denied. Who cares about unlimited la croix and a free lunch once a quarter? What about a fitness reimbursement, and educational outlets to further promote the development of staff. Step up your game and actually give back to your employees that give their lives and all their effort to support your mission.

      avatar
      Snapsheet Response
      8y
      Thank you for your feedback. We are a growing company focused on creating long term careers for our employees and our intention is to make this the best place you have ever worked. I am disappointed to hear that this is not your experience and would like to discuss further if you are open to the conversation. To help with transparency, a few points: - In just the third quarter, we have conducted more than 100 cross-functional interviews for current employees and promoted more than 35 to more senior positions. These decisions were taken very seriously and data was used to back every promotion. - Drugs/Harassment – We have a ZERO tolerance policy and act on it immediately. I urge you to speak to your manager or our Talent Team today so this can be reported. We care about the safety of all employees and take this very seriously. - We have a flexible PTO policy and work to accommodate all requests that don’t impact business continuity. Approvals are done on a first come first serve basis. If you have concerns about PTO approvals please reach out to your manager or the Talent team. They can provide more clarity around what might be going on in the business at the time of your request(s). - As far as other “amenities”, we routinely evaluate total rewards and think your suggestions on educational outlets and wellness credits are very good. We welcome you to join the Social Committee to participate in employee engagement initiatives. Again, our intent is to make this the best place you have ever worked. -Ryan Burke, VP CSO
      5.0
      Aug 7, 2017

      Training Training Training

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is the place to be. The days go quick and the environment is young and fun. The negative people are ones who have never worked anywhere else and have no idea what other companies are like.

      Cons

      TRAINING It is an absolute joke that the call center training has not been fixed. There were a few obvious problems that caused a domino affect of people quitting, one has been handled but yet for some odd reason feedback never makes it up the chain or it does and it gets roadblocked. Go ahead and do a survey for everyone about how their training was/is going and you will find out the problem right away. You cannot put someone who has never worked files EVER and builds spotfiy playlists all day in control of a massive part of the business. Stronger training will lead to us really being the best.

      avatar
      Snapsheet Response
      8y
      Thank you for the feedback and sorry for the delayed response. Setting our people up for success through onboarding and training is a top priority for us. Like with any growing company, the approach you take with 10-20 people may not always work when your org grows to 40, 50, 80, etc. But we are committed to making some changes and I am happy to report that we are bringing on a rockstar Director to run Learning and Development for the CSO. In the interim, we have expanded new hire training, peer shadowing, and Tech Lead / Manager assistance to provide support and guidance to the folks on the floor real-time. Thanks again for the feedback and feel free to pop in my office to chat more about what we can do better, faster. My door is always open. - Ryan Burke VP CSO
      3.0
      Jul 31, 2017

      Snapsheet agrees with me

      Cso
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The company culture here has been great as far as my experience. I haven't been privvy to any issues, but I am also a very "keep your head down and get your work done" and don't feed into company rumors or "drama." Everyone seems to get along and be open to collaboration. - They try to keep company morale up with events such as monthly fun lunches and the usual holiday parties and a summer picnic. They also allow happy hours after work so we can have a few drinks and socialize. They also do a monthly newsletter. - Management is open to speaking to employees who want to take the initiative to improve on processes and have ideas for making sure we provide a great user experience and excellent customer service

      Cons

      Since it's a startup, it's a work in progress. There's a lot of trial and error going on with the processes being done in Customer Service, so sometimes things change on the turn of a dime and it can be overwhelming if you aren't able to handle frequent updates to processes and don't take notes. -Change is slow moving. While they have an open door policy to ideas to improve processes, sometimes those ideas dont come to fruition for weeks or months, if at all. -It can be hard to know who to go to if you have an idea and who needs to be hearing/documenting these items so they can be piloted or implemented to help the company. Chain of command/department contacts isn't too clearly defined. - Communication within the department could be better. Sometimes changes are announced in a group chat, which is also filled with common conversation. Updates are not easy to spot in the chat and it would be better if the department was emailed once or twice a day (if needed) to update the team, not in a chat where you can easily miss the information if you are busy on the phone or out of the office on PTO/sick day. - A little concern with how promotions are given. It seems some people have received leadership roles but are making mistakes that someone new to the company would make on a file. Doesn't set a good example for the people they are managing and leaves concerns that these people will start making those same errors, creating more errors and causing files to be triaged and delays in servicing customers. Curious as to how promotions are determined.

      avatar
      Snapsheet Response
      8y
      Thank you for leaving such constructive feedback. We are moving at a fast pace to grow our business and insight from employees is critical to succeeding. Training, communications, Tech Lead and Manager roles on the floor, and career pathing are all key focus areas for me as I work with the CSO team to grow and get stronger operationally. If you are comfortable, I would love to chat more about where we are looking to go in these areas. Pop over, ping, or email me if you are interested. -Ryan
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