SoFi Associate Manager reviews

Hi there, thank you for your feedback and commitment to SoFi over the past few years. We know that building a world's best company starts with inspiring, world-class leaders. We're sorry to hear your experience with senior leadership fell short of your expectations. The recent small reduction in force was an extremely difficult decision for us, and our CEO and leadership team have taken steps to be transparent about why the decision was made; for example, talking through the decision in a recent all-company meeting and giving employees the chance to ask questions. While we are moving a percentage of jobs overseas, we are committed to ensuring that this does not take away from the member experience. The movement of these positions will allow us to further invest in scaling our processes and technologies to help more people achieve financial independence, and it will allow us to create better work schedules for our front-line Operations employees. This is not uncommon for these type of roles in the industry. Thank you again for sharing your feedback, and we wish you the best in your next career endeavor. Take care.

We love our Operations employees - ya'll are on the front lines helping our members every day get their money right, so thank you for being a part of this critical team. And thanks for the review - we're so happy you feel like there is ample career growth, that we value inclusivity, and are enjoying our benefits because these are big areas of focus for our company. You're right about some of our Operations employees not getting holidays off - we are here to serve our members and we need to be available to them when they need our help. We do have a rotational program so the team can share this responsibility. If there's anything else we can do to support you or improve your experience, please reach out to your PBP or email me at glassdoor@sofi.org. We appreciate you!