SoFi reviews

4.3

81% would recommend to a friend

(1,142 total reviews)
avatar

Anthony Noto

93% approve of CEO

83% positive business outlook

SoFi has an employee rating of 4.3 out of 5 stars, based on 1,142 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SoFi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

1K reviews
2.0
Jun 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Some groups are better than others

Cons

Company lacks broad alignment and perenially chases short-term goals

avatar
SoFi Response
1y
Thank you for taking the time to share your candid feedback; it's invaluable as we work to make SoFi a great place to work. We hear your concerns about broad alignment and want you to know our teams are dedicated to ensuring employees are aligned with our long-term vision. If you would like to share additional feedback, we encourage you to reach out to us directly at glassdoor@sofi.org. Thank you!
2.0
May 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits and comp is decent

Cons

On 4th VP in a year and half hiring retail managers to work in call center environments and they don’t know how it works

avatar
SoFi Response
1y
Thank you for your candid feedback regarding your experience; we appreciate your recommendation of SoFi as a great company. We take your concerns about leadership very seriously. Leadership turnover and ensuring the right fit for management roles are areas we are actively reviewing. Your insights are invaluable as we strive to create the best possible workplace. If you would like to share additional feedback, we encourage you to reach out to us directly at glassdoor@sofi.org. Thank you.
4.0
Dec 28, 2024
Recommend
CEO approval
Business Outlook

Pros

1. Feedback is valued so much that it's practically compulsory. 2. Company "lives" by its core values. They don't feel like hollow ideals we never deliver on. My favorite is: "Do the right thing. If you’re not sure, do the harder thing." 3. Surprisingly less evil than most finance companies, with a focus on member success. When I was in a customer "facing" role, I always felt like advocating for the consumer was both welcome and desired. 4. In the last few years, the company has shifted to a strong emphasis on employee development and internal promotion. I have two hours of paid time per month to work on external skills training (formerly Udemy, now through LinkedIn). 5. CEO has placed a focus on developing excellent corporate culture from day one (early 2018). 6. Medical benefits are above average. Other myriad benefits are available with varying cost reductions, but the free Gympass (now Wellhub) membership and discounts for family members are a nice bonus. 7. DEI is strong in multiple ways. SoFi accommodated my disability with no fuss or pushback, and there was no underhanded reprisal like being flagged as a "problem employee" who needs to be "managed out of the business" with excessive criticism and documentation of every possible perceived failure. *I cannot emphasize enough how valuable that is. 8. Depending on your location and role, many positions are fully remote or on a 2:3 hybrid, including low level operations employees. 9. Unless in a rigidly scheduled role, like customer "facing" roles, schedules are very flexible when needed. I've split my shift for a medical appointment on several occasions. 10. Good amount of PTO for hourly employees with modest increases every year to year 6 (I believe). Exempt (salaried) employees have essentially unlimited PTO within reason, as long as business continuity is maintained. 11. SoFi recognizes that good ideas come from all levels. First hand insight is valued, and appropriately escalated to stakeholders. That's not true for many companies, where lower tier employees are essentially told to leave thinking to the almighty middle management.

Cons

1. Feedback is valued so much that it's practically compulsory. I don't always have something to say, but I feel more or less forced to think of something for the quarterly surveys, even if its relatively inconsequential. 2. Average cost of living in my city has outpaced my wages by ~6% over the last 4 years, while my rent alone has gone up ~11.67% while remaining below the median. 3. Slow downsizing followed by COVID resulted in the closure of the CA operations office. Although this means I'm now fully remote (which is nice), advancement opportunities are significantly limited by location requirements, which is discouraging. This could be a factor for new hires who are fully remote. 4. Rapidly increased outsourcing of lower operations roles, particularly customer service. The company insists onshore jobs are secure, but it's very hard to trust that completely. 5. In spite of a focus on employee development, additional training in my role has been sparse. There are very good reasons for this, not the least of which is upheaval caused by promoting from within (which is a good thing overall). However, it is still an opportunity for improvement. 6. No 401k match, and I haven't received RSU's since my original grant when hired, all of which vested years ago. This is probably not true for employees outside support roles, but I don't really know.

avatar
SoFi Response
1y
First and foremost, thank you for the 6 years you've dedicated to working at SoFi. We sincerely appreciate you taking the time to leave such a detailed and thoughtful review of your experience at SoFi. We're thrilled to hear that you value our culture of feedback, commitment to our core values, DEI efforts, flexible work options, and focus on employee development and internal mobility. We've intentionally built a people-first culture, so it's incredibly rewarding to know that our efforts to create a supportive and engaging workplace are making a positive impact. We truly appreciate your candid feedback, as it helps us understand where we're succeeding and where we have room for improvement. We are disappointed to hear your concerns about compensation and training opportunities and that your experience is not meeting your expectations in these areas. We're continuously exploring ways to enhance our learning opportunities and make them more impactful, and we appreciate your suggestions on how to improve the survey process and training ROI. As you mentioned, our compensation team is actively working to ensure our pay structures remain competitive and equitable across locations, but we encourage you to discuss your experience and concerns with your manager or People Business Partner. If you are open to it, we'd like to connect 1:1 to better address your concerns. If this is something you are interested in, please reach out to glassdoor@sofi.org. Thank you again for sharing your experience. We're glad to have you as part of the SoFi family and your commitment to helping us make SoFi a great place to work. Take care.
Viewing 298 - 300 of 1,142 Reviews

Glassdoor has 1,241 SoFi reviews submitted anonymously by SoFi employees. Read employee reviews and ratings on Glassdoor to decide if SoFi is right for you.