While the benefits are great, be prepared for constant change. The company has a lot of ideas that would be great, if they worked. Because of so many ideas, we endure a huge work load from customers calling in complaining about the online changes (which we mostly get blindsided by as well) and being forced to deescalate.
Managers are lazy and have no formal training. Applications take forever to complete based on the incompetence of the review team. Most of this causes major issues and is notably to biggest reason (besides tech issues) that borrowers call in about. Issues get passed to the next person without getting a resolve. Bringing up issues within the company will get you on their imaginary bad list and you’ll be accused of bringing down the moral. I tried so many times to bring up suggestions or bring problems to managements attention but they are more focused on keeping their own job and don’t want to get on this list to block their opportunities of moving up.
We are graded on metrics and mostly won’t bonus due to being scored on the borrowers satisfaction with the company. We are forced to come up with our own explanations for application denials and many more things. We are graded in these explanations and answers as to make sure the company doesn’t look bad. This is all based on their own personal discretion separate from surveys we receive from the borrowers. Ex: I’ve had someone tell me, I should have talked in a higher pitch to regulate the borrowers tone.
Each manager will give you a different answer to one question. No lie, we’ve all tried it. And it’s not their fault, SoFi has no true structure. The answers should be in the guides they give us online, but most of the time, they aren’t or they changed to located of where the information is... it’s wild.
Lots of new executives and while SoFi preaches diversity and allows certain groups to function such as SoulFi and Women at SoFi, these groups get no recognition or have a true purpose. We were told these groups have meetings... its been a year and I’ve never been to a SoulFi meeting, not even during Black History Month. But they passed out some stickers.
Workforce schedules our breaks so terribly giving the most desirable shifts to Salt Lake City. Then complains when we ask them to make an adjustment. There is also little room to move up no matter what they tell you.
My job description has changed and was not what was agreed upon when hired. But then the change the employee handbook once a quarter and the managers are told to make us sign them in a certain timeframe. So because of that, we have to sign and never get a chance to read them since we are ALWAYS so busy.
There’s so much more I could tell you but aside from these things mentioned above and much more, be prepared to be underpaid and overworked all in the name of free healthcare benefits, a couple of snacks and a subsidized gym membership.
If SoFi took more time to hone in and fix existing problems before we move on to the next benefit or program, It’d probably be a decent place.
Also, they bought a stadium but dragged their feet to give a lady in this position a raise after being in this exact position, the very bottom, for 3 years. I feel sorry for those who wasted their time.
