Goals are a lot of the times impossible to achieve, they expect to get 15 apps per day, reviewed perfectly. Will get "dinged" by QA for the smallest things such as nickname vs. full first name among others which will go back to you and will not count as part of your goal. If you work the early morning shift it is possible to achieve, if you work the later shifts you get lots of apps but mostly missing info's or missing doc's. Managers are forced to explain why each team members are not hitting goals every single day. It's such a competitive environment that sometimes other managers that aren't yours are hesitant in helping you because they're focused on hitting their own goals or even above and beyond.
Reviewers are forced to do overtime just to make these goals. On average, a reviewer can only complete 13 apps/day. There's work/life balance weighs heavy on work and almost no life. Upper management do not care as long as you hit your numbers or you'll get fired.
Since the lawsuits started coming in more and more of the reviewers are fearing being fired. They've come up with a whole bunch of new rules for underwriters to "learn on their own" without training on the new things. Reviewers are at the mercy of QA's & QC's getting "moderates" & "significants" for things that didn't count as moderates and significants just a month ago. Poor managers are also on the spotlight and get in trouble for "losing team members" when the company fires the employees or when they leave voluntarily.
They changed hours as of October so people who were getting differentials for working weekends and nights will no longer get differentials.
The office environment is very toxic at the moment and they are not letting their employees know that they're moving the entire loan reviews and customer service operations to Salt Lake City, UT.
