SoFi reviews

4.2

82% would recommend to a friend

(1,140 total reviews)
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Anthony Noto

93% approve of CEO

82% positive business outlook

SoFi has an employee rating of 4.2 out of 5 stars, based on 1,140 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SoFi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Mar 1, 2019

Look Elsewhere Quickly

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The poor underpaid stressed-out workers.

Cons

Everything that sounds good isn't good for you.

1.0
Mar 29, 2018
Recommend
CEO approval
Business Outlook

Pros

There are some great benefits like the monthly contribution to your student loans and the food card.

Cons

There are many "incentives" the incentives are usually not paid out or not in a timely manner, and when you ask about the status management will always "get back to you." The food card is sometimes not paid out to you for at least a few days even though they are supposed to be loaded every two weeks. There are very strict rules, for instance if you have to urgently use the restroom, and it is not one of your scheduled breaks, it is likely that work force management will call your manager to make sure everything is fine, in some cases even if it is under 4 minutes. There is no leeway when it comes to breaks. You are to put customer service first, and if a customer takes up your break then you get no break. I did not receive my dental insurance cards until after I resigned, 8 months after my start date. Upper management does not care for you at all, they brush you off, in some cases management will not even take manager calls because they simply "do not want to."

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SoFi Response
8y
Thank you for taking the time to share your review. It’s unfortunate to hear your experience was not more positive during your tenure at SoFi, but it’s valuable for us to hear all perspectives from both current and former employees. I can assure you that this is not the experience we want anyone to have at SoFi, so I made it my responsibility to investigate your concerns more closely. We appreciate our employees and are intentional about acknowledging a job well done. To reward our top performers, incentive bonuses are received on a quarterly basis. We pride ourselves on our generous meal card benefit which is guaranteed to arrive in our employees’ accounts on a bi-weekly basis, which is the Monday following a payroll date. There are occasions when our meal card benefit may arrive early, which is always a pleasant surprise. For our employees’ convenience, our dental cards are not needed to receive service, but can be downloaded from an online portal. Our management team has a strong commitment to both our employees’ safety as well as servicing our members and are expected to assist when available and needed. It is our managers’ responsibility to have a pulse on how our members are being serviced; However, if an unscheduled break is needed, a break is granted. Please don’t hesitate to share more thoughts with me by sending an email to tflood@sofi.org. Improvement is an ongoing requirement at SoFi, so I appreciate your feedback. – T. Flood, HR Business Partner
1.0
Jan 2, 2018

Recruiting Process at SoFi

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, SF location, decent

Cons

The recruiters at this company are terrible. I applied online, was asked for availability, gave it to them and then heard back. When I followed up with the Recruiter, she never returned an email. When I finally kept emailing, I received an interview to find out it was the biggest joke interview ever. Me and about five other people sat in the lobby for nearly an hour waiting for our interviews. This place needs a whole new HR team of recruiters, including the contractors. Unprofessional.

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SoFi Response
8y
Hi - thanks for sending in this review. I take the candidate experience very seriously. This is absolutely not the experience we want our applicants to have. I’d like to get in contact offline and confidentially dive into your situation specifically. Please feel free to reach out - khinckley@sofi.org. - K. Hinckley, Talent Acquisition
Viewing 118 - 120 of 1,140 Reviews

Glassdoor has 1,239 SoFi reviews submitted anonymously by SoFi employees. Read employee reviews and ratings on Glassdoor to decide if SoFi is right for you.