Is SoFi a good company to work for?

SoFi has an overall rating of 4.2 out of 5, based on over 1,251 reviews left anonymously by employees. This rating has increased by 15% over the last 12 months. 80% of employees would recommend working at SoFi to a friend and 82% have a positive outlook for the business. The best reviews about SoFi have been left by employees working as Staff Software Engineer , Senior Software Engineer and Director .

Does SoFi pay their employees well?

According to anonymously submitted Glassdoor reviews, SoFi employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at SoFi. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at SoFi?

80% of SoFi employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SoFi 4.0 out of 5 for work life balance, 4.2 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at SoFi?

Software Engineer (68) , Senior Software Engineer (49) , Director (26) , Mortgage Loan Officer (21) , Staff Software Engineer (20) , Customer Service Representative (16) , Originations Specialist (15) , Reviewer (15) , Manager (14) , Member Service Representative (14) , Consumer Loan Reviewer (13) , Analyst (11) , Associate Manager (11) , Data Scientist (10) , RMC (10)

What are the pros of working at SoFi according to real employee reviews?

"The benefits are great and ever" ((in 162 reviews)); "The pay is good." ((in 73 reviews)); "My team was great and really helpful" ((in 39 reviews)); "great leadership for the most part" ((in 30 reviews)); "Great CEO with a strong leadership in solving one product at a time" ((in 24 reviews))

What are the cons of working at SoFi according to real employee reviews?

"Management is poor" ((in 63 reviews)); "One manager will tell you to handle a situation one way and another manager will tell you the complete opposite." ((in 32 reviews)); "Benefit is weak with no 401K match." ((in 27 reviews)); "Upper management do not care as long as you hit your numbers or you'll get fired." ((in 26 reviews)); "There could be better communication between departments where necessary." ((in 14 reviews))

What are employees saying about SoFi layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SoFi layoffs and their outlook for job security at SoFi in 2026.

What are the top reviewed SoFi locations?

San Francisco , Salt Lake City , Cottonwood Heights , Jacksonville , Healdsburg , Helena , Seattle , Claymont , Frisco , New York , Charlotte , Cottonwood , Wilmington , Murray , Los Angeles , Dallas , Chicago , Inglewood , Sandy , Lewisville , Miami , Kansas City , Great Falls , Delaware , Santa Rosa , Orlando , Boston , Utahn , Millcreek , Evanston

SoFi reviews

4.2

80% would recommend to a friend

(283 total reviews)

Anthony Noto

93% approve of CEO

82% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

4.0

Senior management

4.0

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

283 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Jun 1, 2022

Growing Pains & Under-qualified Management

Member service representative

Recommend

CEO approval

Business Outlook

Pros

- WFH option available. - Equipment is provided to you. - Decent pay but still below living wage. - $120 bi-weekly lunch card that can be used for anything. - Full kitchen available at office. - Benefits are among the best of any job I've had. - This is a job you can do from home while searching for a new, better job. They're understaffed because the turnover rate is so high.

Cons

- Training is a mess. After two years of virtual training they still have not figured it out. - Direct supervisors are not qualified or knowledgable enough to answer direct questions regarding the day to day work, instead relying on floor walkers that are outnumbered 20-1. - If you do have a question for a floor walker, because they are outnumbered, you will likely have your member on hold for 4+ minutes at a time, resulting in an irate member. - Upper management is constantly pushing the "Refer The App" promotion which does not work properly. And when that does not work, MSR's that are on the front line take the full blame and frustration from members. However, SoFi's sole focus is gaining as many members as possible, no matter how ineffective the methods are. Not to mention most of the people that take advantage of this promotion are "gamers" and not real people or repeat applicants that abuse the promotion. - Upper management will praise MSR's, but don't forget that their bottom line is their #1 priority. They don't have to speak with irate members, you do.

SoFi Response

4y

Hi there - thank you so much for leaving such a comprehensive review of your SoFi experience. While we're happy to hear you enjoyed some of the benefits and flexible work we offer our employees, we are very saddened to hear your time with us did not meet your expectations. We know that building an amazing workplace starts with world-class managers, that's why the #1 priority of our Learning & Development team is manager excellence. We are revamping the program so we can give our managers the tools, resources, and training they need to support their teams - this includes our Associate Managers on the MSR team, too. We have shared your feedback with Operations leadership to ensure they are aware of your feedback. Plus, you may have left before we revamped training for MSRs, which includes additional up-skilling, an updated new hire training, and SOP updates being done by L&D. Additionally, we have added more virtual floorwalkers to support the day-to-day of the MSR team. Wish you the best in your next job. Take care.

3.0

May 23, 2022

Good

Banking

Recommend

CEO approval

Business Outlook

Pros

Good pay, Good benefits, Good people for the most part, experience

Cons

Poor communication, Tech issues, Training , unrealistic metrics

SoFi Response

4y

Thank you for the feedback; hearing your honest experience will only help us improve! We're happy to hear you feel your compensation & benefits packages are competitive, and that you love the people! We hear you on the feedback around communication. We saw this as an area of opportunity across the company on our most recent employee engagement survey. Individual teams are digging into the results and action planning as we speak, so please take part in those conversations and share your suggestions for how we can improve. We are also in the process of implementing a new intranet tool that will help make communication much more streamlined and clear! We know good tech and training is required to do your best work, so please let us know what the issues are so we can address them. Regarding unrealistic metrics, we hope you feel comfortable sharing this feedback with your manager, who is there to help you be successful. If you'd like, you can also reach out to your PBP or email us at glassdoor@sofi.org. We'd love nothing more than to continue this conversation so we can address your concerns directly. THANK YOU for the review, and for being on this journey with us.

5.0

May 5, 2022

Great work life balance

Senior engineering manager

Recommend

CEO approval

Business Outlook

Pros

One of the best Fintech companies out there on a mission to solve aging banking practices. Takes good care of the engineeres and have a clear pafh forward to career advamcement. Competitive salary and excellent benefits.

Cons

Frequent re orgs can be intimidating but it's expected in an organization that's rapidly growing.

SoFi Response

4y

We're thrilled to hear you are enjoying working at SoFi. Thank you for the review! We're on a mission to transform the way people think about and interact with personal finance, so we are so happy to hear you agree with what we're running after, and have a good work/life balance. Our new SoFi Cares program is dedicated to helping our employees find the balance they need to bring their best selves to work. Keep an eye out for more initiatives launched this year. We hear you about the re-orgs, but we hope you can see that we only have the team's best interest at heart and are committed to setting SoFi up for long-term success. If you feel comfortable, you can always reach out to us at glassdoor@sofi.org to continue the conversation. Thanks again for the review, and for being on this journey with us!

Viewing 145 - 147 of 283 Reviews

Jobs at SoFi

Member Service Representative

Cottonwood Heights, UT

Fraud Strategist - Ecosystem

Salt Lake City, UT

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