SoFi reviews

4.2

80% would recommend to a friend

(283 total reviews)
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Anthony Noto

93% approve of CEO

82% positive business outlook

Reviews by job title

283 reviews

Reviews about "Compensation"

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4.0
Mar 10, 2022
Recommend
CEO approval
Business Outlook

Pros

Great pay and this company cares about their employees

Cons

Constant changes sometimes make it hard to keep up

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SoFi Response
4y
We're thrilled to hear you are loving working at SoFi, thank you for the thoughtful review. We KNOW that our people are our greatest differentiator - if we take care of you, you'll take care of our members. That's why we've created programs, benefits, and perks that help our employees thrive! The pace of the innovation in the fintech industry means that change can feel constant, and later this year we plan on rolling out new tools to help make it easier for employees to stay up-to-date on all things SoFi. If you have any other feedback, we welcome an email at glassdoor@sofi.org. Thank you again for the review, and for being on this journey with us!
2.0
Mar 5, 2022

**CAUTION**

Recommend
CEO approval
Business Outlook

Pros

Team members, direct employees are helpful. Health Benefits

Cons

Deceptive hiring practice - they lie to the new hires about loan turn times and expected commission funding. Third party fulfillment partner to process and close your loans is slow. You will not be able to contact processing or underwriting, as they are understaffed. Borrower complaints are constant and direct managers will not step-in and assist, as they pass off the delays/ errors to the fulfillment partner.

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SoFi Response
4y
First off - thank you for the 2+ years you dedicated to working at SoFi, and for all you did to help support our members. We appreciate the candid feedback - your experience is not indicative of the environment we are working hard to create. We know the current housing market is making your job even more difficult, but let us assure you - leadership is aware of these challenges and are doing everything in their power to improve. For example, leadership is having regular round table discussions with the team to understand concerns, and has action plans in place to address them. Additionally, our current fulfillment vendor is staffing up and making changes so they can best support us. We also pride ourselves on being extremely open and transparent in the interview process about what to expect in the role, including the 3rd party fulfillment challenges. Lastly, our MLO leaders are hosting regular events to bring the team together, to help support them and bring some much deserved fun to their day-to-day. We know how hard you worked for our members, and we are sincerely grateful. Wishing you the best of luck in your next career endeavor. Take care.
4.0
Mar 4, 2022
Recommend
CEO approval
Business Outlook

Pros

SoFi has a great culture and people. There are many managers that are willing to help you grow. The benefits and compensation are competitive, in my opinion.

Cons

It is challenging to get more staff at SoFi, which adds a lot of pressure on teams meeting deadlines.

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SoFi Response
4y
We're so happy to hear you love working at SoFi; it's our goal to create an environment where everyone can thrive. That's why we're continuing to listen to feedback from our employees and are creating programs that help our people bring their best selves to work. One of these programs is around Manager Excellence - we've just re-launched our manager onboarding program, which includes tools and trainings to enable our people-managers with the support they need to lead and inspire their teams. Plus, later this year we will launch a new 6-month training program for new managers and newly promoted managers. We're excited to roll this out to you! If you'd like to continue this conversation, we welcome an email at glassdoor@sofi.org. Thanks for being a part of our SoFamily!
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