SoFi reviews

4.3

83% would recommend to a friend

(1,135 total reviews)
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Anthony Noto

94% approve of CEO

83% positive business outlook

SoFi has an employee rating of 4.3 out of 5 stars, based on 1,135 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SoFi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Jan 12, 2024

Run Far Away

Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO Flexibility A handful of passionate people

Cons

When a company does a layoff like SoFi did on Jan 9th, 2024, it's pretty insensitive to invite impacted employees to a webinar style zoom room where leaders of the company CLEARLY read from a script. There was absolutely no empathy or care and people who were in the office were asked to gather their things and exit immediately. I know several people who never heard from their direct manager following. Can you imagine talking to your manager every day for years and then being invited to a 15 min zoom call with basically a stranger who tells you your role is eliminated and your access being terminated momentarily? With no reach out from your direct manager who knows the names of your spouse and children? Layoffs are going to happen but it's HOW a company handles these things that determines if folks should be concerned for the future or not. They dangle some pretty progressive benefits in front of you but what you ultimately get is a mediocre team with tons of middle management who all think they're in charge and obviously zero care about just cutting hundreds of people with no explanation other than 'scaling people and processes'. This is overall an insanely stressful place to work. Even when you have a supportive manager, it is a lot of "high priority" busy work that a lot of times gets pushed aside when priorities change and make very little impact. The teams change body of work and structure often and so what you are hired to do is most likely different by 4 months into your job. You can be left with a lot of unclear priorities that ultimately don't matter. Nobody actually cares about work life balance so if you want it- it's possible but you have to set a ton of boundaries. Even when your manager tells you it's okay to take time off, the work will always be more important and you'll never feel like you can actually disconnect.

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SoFi Response
2y
Hi there, thank you for your feedback and commitment to SoFi over the past few years. The last thing we want is for you to feel that you were not valued or respected during the very difficult decision we had to make as a company last week. We thank you for sharing your feedback, and we hope you are getting the support you need to navigate through this difficult time. For example, we have extended Modern Health and benefit resources for employees impacted, and our internal mobility team is working with eligible employees to see if we can find them another role at the company. Thank you for your hard work and contributions to SoFi. VP Talent Management
2.0
May 5, 2020

A disappointing experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Nice office in SoMa near a lot of transit options. - Providing services that help people get ahead and that are better than the big banks. - Management investing in the tech stack and tech resources.

Cons

- The tension in upper management is obvious and is a result of the CEO playing people off one another. Not collaborative at all. - The products are nowhere near as good as management thinks they are and aren't cutting-edge at all compared to others in fintech. More focus on quantity of products than on their quality. - Strategy is informed more by whatever the CEO is hot on or something some other rich friend told him than actual research or thinking about user needs and desires. - Little respect for member UX. It's one thing to treat users as lab rats for a consumer social product, another thing entirely when it involves their money. - Benefits trail the tech companies they want to poach from on the technical side. Maybe they're great for customer service people in Utah, but they aren't for product and eng in SF. - Higher turnover than I've ever seen at a startup driven by conflict at the top, inexperienced managers, and political culture. - CEO likes to talk about having "the best culture in the world" but doesn't back it up with his actions. It became a joke phrase with my teammates. Got the sense there was a real have/have not split between us in SF and those in Utah and Delaware. - Stock is not worth anywhere near where they say it is. Go do some research before you accept an offer.

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SoFi Response
6y
Although it's discouraging to hear, thank you for sharing your feedback. We're sorry you had a less than stellar experience during your tenure at SoFi. The things you call out in your review are not indicative of our goal of and progress toward creating the best culture in the world. If you feel comfortable sharing additional details that we can take into account as we move forward, please email glassdoor@sofi.org.
2.0
Aug 22, 2019

Former Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are great and there is always food.

Cons

Sofi does a good job making exceptions for certain people. If you are not part of the "in crowd" career advancement, bonus potential, and compensation are not something you will see no matter how hard you work. They have lost a lot of good employees over the last few months and more are leaving.

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