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      Social Security Administration

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      Social Security Administration reviews

      3.0

      36% would recommend to a friend

      (2,782 total reviews)

      Carolyn W. Colvin

      34% approve of CEO

      23% positive business outlook

      Ratings by category

      3.5

      Compensation and benefits

      3.3

      Diversity & inclusion

      3.3

      Work/Life balance

      2.8

      Career opportunities

      2.6

      Culture & values

      2.5

      Senior management

      Social Security Administration has an employee rating of 3.0 out of 5 stars, based on 2,782 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Social Security Administration employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Jun 12, 2023

      Not worth it

      Generalist
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO, Credit, Federal holidays off, job security

      Cons

      Disconnect between upper management and front line employees. Current leaders are more interested in diversity and inclusion instead of assisting the public efficiently and effectively. Management has the inability to fire employees immediately who are a hinderance to the office. "Having a body is better than nobody" is the mentality. Inability to hire when people are actually needed due to budgeting and even if you get a new hire, it will take most people at least a year before they are somewhat helpful with the office. Quantity over quality is common. Employees who are horrible at their job and do things that cause distrust with the public are protected by the union. If you want nothing but frustration, it may be a fit for you.

      1.0
      Apr 26, 2023

      Don't

      Claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Public service is a selfless thing and sometimes you really get to help people.

      Cons

      The agency doesn't care about it's employees morale, improving work conditions, improving processes to make workloads more intuitive or taking front line employees suggestions into account to help reduce attrition and burnout. Go work somewhere else.

      3.0
      Apr 13, 2022

      Can be difficult

      Customer service representative/tsr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good balance with ability to work credit and flexible starting hours. It’s not a job you have to “take home” with you - you hang up the phone at the end of the day and you’re done. You know what to expect each day, which can be a good or bad thing. In the TSC’s, they are currently doing mainly remote work, which is a great perk.

      Cons

      For such a complicated job, training is almost completely useless, especially if you were trained remotely during the pandemic. Most employees went on the phone without any on the job training or experience working with the live systems, which are complicated and out of date. Managers will put on a show by telling you to ask when you need help, but when you ask, you will typically get an attitude from them if any help at all. They’ll tell you to read policy, which is this cumbersome operating manual written in “legalese” that is tough for most people to understand. You will be micromanaged every second of the day as supervisors track your stats on every call you take.

      Viewing 52 - 54 of 2,782 Reviews
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      ReviewsSocial Security Administration reviews

      Glassdoor has 2,926 Social Security Administration reviews submitted anonymously by Social Security Administration employees. Read employee reviews and ratings on Glassdoor to decide if Social Security Administration is right for you.