employer cover photo
employer logo
employer logo

Social Security Administration

Is this your company?

Social Security Administration reviews

3.0

36% would recommend to a friend

(2,784 total reviews)

Carolyn W. Colvin

34% approve of CEO

23% positive business outlook

Social Security Administration has an employee rating of 3.0 out of 5 stars, based on 2,784 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Social Security Administration employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

Reviews by job title

3K reviews
3.0
May 10, 2013
Recommend
CEO approval
Business Outlook

Pros

--Public service. You are the lifeline for so many people and it's extremely rewarding to make a difference every day. --Benefits. The benefit package is great; flexible work schedules, good pay, and plenty of leave availability. Some managers and positions are more flexible than others. --Co-workers. At least in Kansas City, the people I work with are extremely hospitable and committed to providing great service to the public.

Cons

--BUREAUCRACY! Some of the policies and procedures the agency uses are so pointless and unworkable--all it does is make life that much harder on the beneficiaries and employees. I wish people who worked the frontline jobs actually designed the policies. --Nepotism. Too often, people are promoted/detailed based on who they know rather than how well they do their jobs. It's an extremely insular environment, and the lack of opportunities for advancement have a major demoralizing effect. --Outdated, inefficient equipment and lack of adequate training. The stuff we use is from the stone-age. SSA seems to be under the impression that online services will be the savior of the administration yet the systems that are used are ridiculously behind the times. Additionally, it does no good to introduce new technologies without providing adequate training. We can't serve the public well if we don't have the time to learn the ins and outs of new changes ourselves.

3.0
Apr 25, 2013
Recommend
CEO approval
Business Outlook

Pros

--pay & benefits are good for the region --quiet, physically comfortable environment --co-workers are decent people --you can work fairly independently --the organization has an important mission; you are helping people --it's stable and fairly predictable --they make an effort to train you --great job is you are smart but have only a HS degree

Cons

--senior managers have few management skills and spend 75% of their time managing up --promotion is largely based on seniority, favoritism, and nepotism --it's fine for 2-3 years then the lack of mobility becomes apparent...and, when combined with the favoritism, it becomes obvious it may take 10 years to get promoted --it's difficult to do quality work because this is a white-collar factory environment - the emphasis is on numbers & once you figure out the best (only?) way to meet those, you have to sell your soul to meet your quota....in rare instances you may deny claims you think could be allowances because taking the risk of an allowance may result in an "error" for you (you can only have two such "errors" per year). Doing high quality work takes more time and after awhile it's a losing game --among all positions in the agency (management, IT, medical & psych consultants, and clerical staff) the DE job is the most stressful and the most mission-critical; however, you are treated like you are completely expendable and are not rewarded for measurably good performance --you have lots of time off but good luck taking more than 1 week of vacation at a time, and always two months or more apart, because you will come back to a huge, ugly pile of work (it is impossible to avoid this no matter how much extra work you do beforehand) - whereas managers routinely take multiple weeks off at a time --unless you started out with few skills, you will gain virtually no transferable skills in this position - the work is complex but it is a closed system and the knowledge you gain is only about adjudicating disability claims (again, few opportunities) --high attrition, for all the reasons stated above --due to current economic times, this agency is stagnant at a time when people desperately need services; therefore, you have a relentless caseload and claimants who've waited a long time for their claims to be processed

Viewing 2668 - 2670 of 2,784 Reviews

Glassdoor has 2,928 Social Security Administration reviews submitted anonymously by Social Security Administration employees. Read employee reviews and ratings on Glassdoor to decide if Social Security Administration is right for you.