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      Social Security Administration

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      Social Security Administration reviews

      3.0

      36% would recommend to a friend

      (2,784 total reviews)

      Carolyn W. Colvin

      34% approve of CEO

      23% positive business outlook

      Ratings by demographic groups

      Social Security Administration has an employee rating of 3.0 out of 5 stars, based on 2,784 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Social Security Administration employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

      Reviews by job title

      3K reviews
      2.0
      Nov 10, 2009

      Keep looking unless you never want to move up.

      Claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good health insurance (but you will pay a lot for your share of cost).

      Cons

      The only way to move up is to not ever have an opinion that contradicts the status quo, dress up in a very classic, plain business attire, kiss the arse of incompetent and disrespectful management.

      4.0
      Sep 29, 2009

      Just Started...OK so far!

      Senior case technician, gs-7
      Recommend
      CEO approval
      Business Outlook

      Pros

      -you can earn lots of credit hours -flexitime -stable employment -many positions are career ladder -I am given all the tools I need to complete my tasks

      Cons

      -procedures can vary from office to office -management is very paternal and untrusting -heavy workload

      4.0
      Jun 4, 2009

      Overall Good Place to Work

      Claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The individuals working here are genuinely devoted to helping the public and do a good job of remaining objective, which allows them to work efficiently and accurately. I started at the agency fresh out of college, and I always felt respected by my peers and management, in contrast to many people who start out at jobs and are looked down upon for their lack of experience or age. The agency has a good training system in place to provide you with the knowledge that you need to do your job. This is a key element to success at SSA as basic skills will only take you so far, and specialized knowledge that really can only be learned while at SSA is needed to carry out your job functions. Lower level management does a good job of promoting a work/life balance. You are not expected to work over 40 hours a week. If management permits (and they almost always did) you are allowed to flex in and out and stay later or come in earlier to earn up to 24 credit hours, which is nice if you needed to take time off and did not want to use your personal days. You earn 4 hours each of vacation and sick time every two weeks, so you have a total of 13 of each per year.

      Cons

      By nature the work is emotionally draining. The budget is such that the staff is overworked and the offices are understaffed, and naturally about half of the public does not understand this. Because of this, the work is never-ending and there isn't any downtime at all aside from lunch and the 2 mandatory 15-minute breaks each day. If you have a good manager, she'll be able to get overtime hours for the office so that you are permitted to work on Saturdays. Promotions are based more on seniority than merit, so it takes longer to work your way up here than in the corporate world. There are minimum requirements for staffing so only half of the employees are able to take vacation around the holidays, but this is managed fairly well using a rotating schedule. Upper management does not think long-term and thinks only about the numbers. Also, there was always an undertone from my other coworkers that the director was not to be trusted, so I do not stand alone in this opinion.

      Viewing 2677 - 2679 of 2,784 Reviews
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      ReviewsSocial Security Administration reviews

      Glassdoor has 2,928 Social Security Administration reviews submitted anonymously by Social Security Administration employees. Read employee reviews and ratings on Glassdoor to decide if Social Security Administration is right for you.