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      Social Security Administration

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      Social Security Administration reviews

      3.0

      36% would recommend to a friend

      (2,784 total reviews)

      Carolyn W. Colvin

      34% approve of CEO

      23% positive business outlook

      Ratings by demographic groups

      Social Security Administration has an employee rating of 3.0 out of 5 stars, based on 2,784 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Social Security Administration employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

      Reviews by job title

      3K reviews
      5.0
      Dec 12, 2008

      SSA is a great place to be....IF you get the right position!

      Claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      SSA is a fantastic place to work. However, you have to be a little lucky because your management staff will make all the difference in your experience. I've been blessed to have two wonderful management teams. It is truly a blessing to go to work each day and help people and get paid nicely. I have a bachelor's degree in sociology and my salary is over $70,000 and growing each year.

      Cons

      The biggest downside is that some managers love to micro-manage.

      2.0
      Oct 10, 2008

      Great job if you're already rich and want time off.

      Financial management analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of time off, very clear about your pay. The structure of the organzation is very clear, and you know who you report to and who they report to.

      Cons

      No bonuses, government structure is tough, your pay grade dictates the amount of respect people give you. It is tough to advance quickly, even under career ladder positions. They pay is $20,000 less, roughly speaking, for the lower level positions, and the gap widens significantly as you move up.

      4.0
      Sep 23, 2008

      Social Security Is Not What People Expect

      Claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits and decent pay - the federal Thrift Savings Plan is comsidered to be among the best 401k- type programs available. Pay is lower than comparable private sector jobs, but job security is better - a lot of people need SSA's services, and there's a lot of demand. Excellent camaraderie between employees - staff works together very well and they work together to provide top-caliber customer service. Good opportunity to advance if you're willing to work at it. Most managers and supervisors know their jobs well and try their best to create a positive work environment. Many employees committed enough to work for the long term, and this has mostly been encouraged.

      Cons

      Lack of staffing - never enough people available to handle all of the walk-in, call-in, and phone-in customer traffic. Too much emphasis on statistics and short-term numbers at the expense of good customer service. Too dependent on video-based teletraining. Changes in work rules due to legislation is a constant.

      Viewing 2680 - 2682 of 2,784 Reviews
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      ReviewsSocial Security Administration reviews

      Glassdoor has 2,928 Social Security Administration reviews submitted anonymously by Social Security Administration employees. Read employee reviews and ratings on Glassdoor to decide if Social Security Administration is right for you.