Softchoice reviews

3.8

75% would recommend to a friend

(1,292 total reviews)
avatar

Andrew Caprara

81% approve of CEO

66% positive business outlook

Softchoice has an employee rating of 3.8 out of 5 stars, based on 1,292 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Softchoice employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Aug 9, 2016

Support Employee - Toronto

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training available for various courses annually - taught by certified VP or manager (EQ, PM, 5 Choices ect - they are great) Transit subsidy is available to help offset the cost of taking the train to work - and the office is in a great location for public transit Gym available to all employees - has all your basics (and its free) Annual "Launch" party brings the entire company to Toronto for a 3 day event (for sales) 1 day event for everyone else - great opportunity for recognition and awards, and even the chance to win Presidents club (which includes a trip) Benefits are good 2 paid volunteer days and 1 company wide volunteer day - to give back in what ever community you want to a charity that means something to you The people I work with are a great team, we help each other out, very much a family environment Personally I have been given a lot of responsibility, freedom and opportunity to grow my position Dog Friendly lots of events or Bbq's

Cons

HR - priority seems to be only on recruiting - have lost focus on employee retention and seem inexperienced in handling issues. lack of trust/confidence in going to them with any issues. due to increased hiring for the sales - a lot of changes have happened and people are having issues with the growing pains Salary - comparable positions in the city start at a higher rate - need to close that gap faster - analyzing the salaries for years with no updates or changes is discouraging when looking at the future. people don't read emails!!! then ask questions that have already been explained.. multiple times. Some management is fantastic - where some may have been great at their jobs or a management favorite; but that does not mean they should be managing people. Provide them with some better management training . don't feel monthly company call should be an all in company call when 85% of the content is directed to only Sales - only make ops people stay half hour. Launch party - we are off in a different area doing the awards during the day- The Excellence award should at least be given out to Ops winners with the entire company so everyone knows why these 8- 10 people got it - it is a hard award to get since you get presidents club there are limited spaces compared to the amount of sales so its a big deal the entire company should know why they got it.

3.0
Jun 28, 2016
Recommend
CEO approval
Business Outlook

Pros

- Friendly culture - You can make new friends even at work - Beer cart

Cons

- I didn't like their aggressive hiring practice. I was told that I have to start in sales "to learn the business" and I only needed to do it for 1 year before I could ask for a promotion to move to other departments. After I joined Softchoice, I was told that I should commit for at least 2 years before I could ask for a promotion. I immediately quit because I don't want to do a sales job for 2 years. TSR is such a hard job that they try to make you focus on the big money that you could make. If this is really such a great money making opportunity, then how come no one else from within the company wants to transfer to a TSR role?? - I also found it a red flag when the only people who were hired into TSR role were actually unemployed prior to joining Softchoice. Nothing against those who are unemployed or laid off, but when it is mostly the unemployed that Softchoice could attract to the TSR role, then this clearly tells me that it only takes desperate people to accept taking this job. I haven't seen anyone who actually quit their job to join Softchoice in TSR role. So because no one would want to take this job, they have to make this position potentially very lucrative to attract candidates. I honestly don't believe that it would be easy at all to make anything close to $100k. If no one within Softchoice is interested to leave their current position and move internally to the TSR role, then why should you? - The Sales Academy is a training where they immediately begin to give you a quiz weekly on Friday starting from week 1. What the recruiters don't tell you is that you are allowed to fail only twice throughout your training. For someone who has never worked in IT before, this can be a very stressful experience for 1 main reason: On Friday, they give you the quiz at roughly 3pm or 4pm. The problem is that the quiz will also include the contents that they teach you on the same day of the quiz which is on Friday! So you don't even have the time to study the material taught on Friday. This training doesn't feel like it's a training to prep you for the job. It rather feels like it's a way to further eliminate people who don't wish to continue working in this job. They could easily give you the quiz on Monday morning to help you use the weekend to study and prep for the quiz, but no they have to choose Friday to make it very stressful for you. I personally didn't like how the sales academy was setup. So I left the company.

3.0
Apr 27, 2016
Recommend
CEO approval
Business Outlook

Pros

- solid overall training, goes in depth - casual work environment - dog friendly

Cons

- too much micro management - below average salary - a lot of favouritism

Viewing 427 - 429 of 1,292 Reviews

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