From the moment you're onboarded into the organisation you receive very little training on how to navigate the organisation, the organisation talks about breaking down silos with the products it sells but its impossibility to get a straight answer out of the teams responsible for responding, it's an organisation of more "no's" than "yes's" on "can we do this?" questions because of fear of repercussions for mistakes. As with anywhere, it's what you make it but the company has a long way to go before they have their staff performing to any defined expectation and collaborating in a way that makes them successful. The structure of the company and the way the sales team are set up, sets the company up to fail. The leadership team AMA's are lip service to folks that are too scared or not qualified enough to ask pertinent questions about the businesses direction and any questions asked with a modicum of intelligence behind them are dismissed or ignored. There's a reason startups in the same sector are leaving the company in the dust. In the last 24 months the exodus of people from the organisation has been staggering to the point that any help requested on products where the owner left the organisation is "just hope no one asks". It's awful. I wish the company luck, it's hard to be motivated to stay when managers are promoted way out of their depth, the great managers at the top admit privately they are hamstrung, and everyone hides behind "rules and processes" that aren't written down anywhere much less defined". The "keep a low profile so you don't get in trouble" ethos is pretty much how the company is run
