Not sure what to start with..
1) This place has no room for improvement/development. Just in case you had the opportunity to improve, you might become a TSR 3 instead of TSR1 or a senior TSR, and those 3 actually do the same job.
Software developers that worked on this software are horrible coders, they use extremely old frameworks, and everytime they release a new version, it will definitely have a serious bug that stops all people from using the software, and this is the fun time where people will call in, yell at the TSRs complaining about this software.
A great place for micro management.. Be ready to receive a message/email if you're 1 minutes late on your break time.
No real communication with your manager/supervisor.. It will start in an amazing way, you'll have a one-on-one with your manager once every week, and you will be told you'll get hired in 3 months if you do great in 3 consecutive Service Quality Observations (where they listen and evaluate your call). You will get a series of 100% in your SQOs and it will take them a year to get you hired in.
No good employees lasts more than a year at that place.
First training is amazing, after that all training sessions will lack knowledge, will be quick and non beneficial.
The estimating software has the oldest type of GUI ever. On a scale of 1 to 10 it's 1 for being user friendly, and this software is supposed to be used by body shops, which means a lot of them will need pretty easy, and user friendly software to navigate through.
They will all act like they're interested in helping you, but you'll only receive help when you got the easy questions.
You'll have that weird issue happening with a client every now and then, and you'll never get any answers on your chat thread because no one wants to deep dive things with you, and then you'll be called out for not taking too much calls a day.
And the best part, all companies that don't treat their employees well will have the free pizza.. catering or whatever every once in a while. Most of that will be after having the TSRs deal with hundreds of tickets because of bug in their software release.
You will not be appreciated for whatever you do, even though they want you to go above and beyond in the interview.
If you go above and beyond, it means you went OUT OF SCOPE OF SUPPORT at this company. They don't believe in you, they don't empower their good employees to stay at their company. And i won't lie, I enjoyed the first couple weeks. It took me a little while to figure out what this company is all about. I learned to read those glassdoor reviews carefully before accepting an interview offer at any company.
If you can't find any other job, you like to be micromanaged, apply for a job at this miserable place. Once you get the job, if you stay their for more than 3 years, I guarantee you it's gonna be your lifetime job because all you would know/learn are things related to this proprietary software. After a year, you'll have amazing skills, such as installing Adobe Reader, and configuring Internet Explorer. There's a lot more to say, but I will just stop.
