Pros
- Good pay for call center work - After you are off contract to hire they will allow work from home when the weather is bad (which with Michigan winters is a great thing) - Once you prove you can do the job no one really micromanages you.
Cons
- knowledge base is hard to navigate so if you don't already know the answers to the questions you get on call you will likely have to wait for someone else in the department to help you which leads to awkward/tense calls from customers - May be expected to support new products without adequate training or additional compensation. - Tech department is terribly understaffed and they can't keep people so expect to have to pick up a lot of calls as a result of that. - Training's for new products don't really give you practical knowledge that helps you take calls on those products. - Once you run out of PTO you are not allowed to take unpaid time, so respect for work life balance leaves something to be desired. - Everyone in the department has very low morale and the company does not seem interested in fixing it so it made going in everyday very depressing. - No upward mobility unless you are a favorite of a manager.
