Does SonderMind pay their employees well?

According to anonymously submitted Glassdoor reviews, SonderMind employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at SonderMind. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at SonderMind?

56% of SonderMind employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SonderMind 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at SonderMind?

Therapist (38) , Wellness Coordinator (9) , Licensed Clinical Social Worker LCSW (7) , Behavior Therapist (6) , Licensed Professional Counselor (6) , Contract Therapist (5) , Director (5) , Manager (5) , Mental Health Therapist (5) , Counselor (4) , LPC Therapist (4) , Software Engineer (4) , Anonymous Employee- Former Employee (3) , Anonymous Employee (3) , Associate Manager (3)

What are the pros of working at SonderMind according to real employee reviews?

"The people are great" ((in 22 reviews)); "Decent pay, the ability to work remotely is also nice." ((in 20 reviews)); "Awesome coworkers, across the entire company Strong management Rewarding work" ((in 12 reviews)); "good benefits, 401k with match, health" ((in 11 reviews)); "great team and great business concept" ((in 9 reviews))

What are the cons of working at SonderMind according to real employee reviews?

"I saw employees expressing this to senior leadership and not receiving empathy or understanding in return." ((in 16 reviews)); "The communication is awful." ((in 10 reviews)); "Any abrupt change that was cause for employee concern was responded to by management or hr with this mission statement." ((in 6 reviews)); "Worked with 3 different managers in the span of 8 months." ((in 5 reviews)); "No bonuses; comp was bad for people who didn't come over from an acquired company." ((in 5 reviews))

What are employees saying about SonderMind layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SonderMind layoffs and their outlook for job security at SonderMind in 2026.

What are the top reviewed SonderMind locations?

Denver , Colorado Springs , Dallas , Phoenix , Austin , Indianapolis , Aurora , Arlington , Houston , San Antonio , Toledo , Baltimore , Pueblo West , Mobile , Salt Lake City , Chester , Richmond , Norfolk , Virginia Beach , Vienna , Missouri City , Saint Louis , New York , Olean , Flagstaff , Arizona City , Tucson , Scottsbluff , Durham , Euless

SonderMind reviews

3.5

56% would recommend to a friend

(186 total reviews)

Mark Frank

58% approve of CEO

57% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.4

Culture & values

3.4

Work/Life balance

3.4

Compensation and benefits

3.2

Senior management

3.2

Career opportunities

SonderMind has an employee rating of 3.5 out of 5 stars, based on 186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SonderMind employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

186 reviews

1.0

Mar 31, 2023

Stay Away!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Fully remote -Free mental healthcare

Cons

-Horribly out of touch management. For the Juneteenth holiday, they sent me barbecue sauce and a watermelon scented candle. Which felt wrong and tone-deaf. Then they were making a company video and a manager said he needed to use a woman with a "Latina accent" in the video, which also was wrong and tone-deaf. Sad to see this still occurring in this day and age. -Pay is too low. They will keep piling on work without compensating you for it and have no growth opportunities. You are just a number to them and will burn you out. -The app sucks. I tried to use it for appointments and it would crash or be unresponsive. Had to use a browser on my phone. -Morale was low and getting worse every day.

1.0

Apr 24, 2025

Unimaginably poor customer service

Therapist

Recommend

CEO approval

Business Outlook

Pros

Get some referrals, but not many follow through

Cons

Clients have been charged private-pay rates even though they have insurance and can't get reimbursed; customer service for both clients and therapists is slow to respond and extremely poor overall. There is NO way to contact anyone for help; frustrating and very embarrassing as a professional to work for these folks. Used to be better.

1.0

Oct 29, 2023

Poorly managed and hypocritical

Wellness coordinator

Recommend

CEO approval

Business Outlook

Pros

HSA monthly contributions were helpful for paying personal medical costs. Most of the support team agents are great workers and truly care about improving mental health!

Cons

Sondermind’s company values are abbreviated as CCLAB, which stands for curious, courageous, lightful, authentic and bucketworthy. However, the leadership fail to display any of these qualities when dealing with lower level employees. Additionally, multiple support agents have witnessed leaders in the customer support department display blatantly prejudice behavior and treatment towards employees of color. Employees of color receive ruthless disparate treatment at the hands of the support team supervisors and HR permits it. Multiple people have quit due to this, or due to the general lack of urgency to fix the operational issues within the customer support department.

Viewing 16 - 18 of 186 Reviews

Jobs at SonderMind

Payroll & Benefits Administrator

Payroll & Benefits Administrator

Payroll & Benefits Administrator

Payroll & Benefits Administrator

Licensed Mental Health Therapist (Wisconsin)

SonderMind

SonderMind reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Stay Away!

Unimaginably poor customer service

Poorly managed and hypocritical

Jobs at SonderMind

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