Sorenson Communications reviews

As an Operations Coordinator, you are usually the only one in your department at your location. It can be lonely. Ops are also viewed as "management" by some and very much not so by others, so it can be confusing to find your place. It's difficult to not feel like a secretary. Over all, the biggest con is Ops are encouraged to speak up but are punished and talked to as soon as they do. I do not think things will change for Ops until there is some change in upper management.

-Inconsistent management -Poor pay/compensation for the workload & stress -Unfair treatment of operations staff compared to interpreting staff -Taking time off is a pain- you have to get a POC (from the pool of ops coordinators working in other cities) to cover duties for each of your centers before you can take off. -Ops turnover is high- They might hire you & pay you to work in one center but they'll eventually give you 1 or 2 more without compensation for the additional work -Absolutely no room for advancement -Very manual job- lots of data entry -Customer service oriented position that often involves begging and coddling grown adults. If this is not in your nature, don't apply