Over my last years with Edison, we learned it was safer to duck, cover and hold than to speak up. Suck it up and hope for Friday. Well compensated Senior leaders(Talking Heads) made many long presentations that meant so little to front line realities. Loads of great theories provided by the ever-present consultants. JD Powers stats caused us to follow examples of SMUD and Salt River (who?). We lost major battles for generation and Transmission & Distribution. The Public Utilities Commission pushed us around. Decisions to buy bloated, unusable systems were justified by their extreme cost, rather than their effectiveness. Compliance won out over employees and customers.
Sadly, managers (formerly advocates) were emasculated to the point where it was pointless to bring issues to them. They would need to spin issues to their superiors because it was better to sugar coat than speak the truth. The SLT doesn't want to deal with real problems. About the only way concerns were heard was if a customer would cut through the layers and write to or speak directly to a Senior employee. Then all hell would break lose back down to the field employees.
Every couple years, the current consultant would recommend another big employee survey to check the pulse of the workforce. Multiple emails, meetings and brochures would end in a 6 month consultant project to decipher the results. What could it mean? How did this happen. Look how good we are... Then we'd have the report summary and meetings to determine the next major program to roll out to address the exposed issues. Rate Challenge, Journey to Great, ChopX...
Pay and benefits are still good if you're willing to check your head and heart at the door.