Sovos reviews

Thank you for your candid feedback and for your years of dedication to Sovos. It’s clear your perspective comes from a place of care for both the organization and our customers. I understand the concerns you’ve raised about the impact of cost-related decisions on workloads and client satisfaction. These are never decisions we make lightly because we REALLY DO care about our employees, our customers and all our communities. Our goal is always to balance the needs these communities, which also means considering the long-term trajectory of the business. Hearing feedback from employees like you helps guide company decisions, so I encourage you to share your feedback with your manager, senior leader or directly with me. While we may not be able to resolve every concern immediately, we are committed to ongoing conversation and making thoughtful, sustainable choices that support BOTH our people and customers. Kevin Akeroyd Chief Executive Officer

Thank you for sharing your thoughts. We understand that change can be challenging, and we recognize the impact it has on employees. As we continue evolving as a company, our focus remains on building a balanced and effective workforce that supports both our business goals and our employees’ success. The steps we have taken over the past year have been essential in positioning Sovos as a leading industry innovator. Our strategy builds upon the company’s strong legacy, driving record levels of revenue, customer and partner engagement, employee investment, and social impact. These achievements are the result of deliberate efforts to enhance innovation, stability, and long-term success. We have also developed strategic partnerships that enable us to adopt world-class automation, AI, and process improvements to drive efficiency and deliver exceptional results. This approach, widely used by top-performing companies—including Sovos and many of our Fortune 500 customers—has led to measurable improvements in quality, speed, and effectiveness in addressing customer needs. Regarding leadership, our management team is focused on positioning the company for long-term growth and stability. While transitions can be challenging, every decision is made with careful consideration of our employees and the business as a whole. We remain committed to supporting our teams through these changes and ensuring they have the tools and resources needed to succeed. We appreciate your feedback and remain dedicated to continuous improvement and innovation. If you would like to discuss further, my door is always open. Eric Lefebvre Chief Technology Officer