Sovos reviews

Thank you for leaving your thoughts here. I second your statement that our team is extremely committed to providing their customers with the best experience possible when choosing Sovos to partner with. This is why we have been and continue to receive great feedback from our customers that Sovos is supportive and helpful with problem-solving, follow-ups, and providing knowledge and education when needed. At the same time, we know we can continue to focus on improving our customer experience and we are excited to see what the future holds. Layoffs are not unique to Sovos; every successful company needs to continue to re-evaluate performance and make business decisions that will benefit the company as a whole. We do not take layoff decisions lightly and we do our best to support every employee fairly and equally who transitions out of the business. With new leadership comes new ideas to the betterment of Sovos and structure of the organization. We are openly sharing with our teams what our future plans are, and we will continue to stay as transparent as possible. Thank you for your thoughts as they are extremely valuable and helpful to our team as we move forward. Alice Katwan – President, Revenue

Thank you for taking the time to share your thoughts. It’s great to hear that you value our flexible policies related to time off and remote work. I do want to push back a bit on your comments about our culture, or perceived lack of one. While I appreciate your concerns, I see it a little differently. Sovos has always had a strong company culture and maintaining and evolving that culture has been and remains, a priority for us. When people ask me to describe our culture, I tell them about our core values – Be Professional, Be Adaptable, Be Inclusive, Be Proactive, Be Collaborative, Be Accountable. We often refer to these values as “how we behave”, because “how we behave” is our culture. It is remarkable to see our core values in action every day across our vibrant and connected global team. Particularly as we go through a period of remarkable and impactful change at Sovos right now, as we make the transition from individual point solutions to the global industry-leading platform that our customers need. While we can (and will!) always do more together to live our values and strengthen our culture, they are embedded in all the ways we recognize, appreciate and support team members – from our recognition and bonus programs to flexible time-off policies to employee and cultural programs. If you would like to share some of your own ideas, I encourage you to connect with your senior leader, regional HR team or feel free to reach out to me directly. I’d love to chat more 1:1. Laura Handler Chief of Staff