Spectora Client Success Associate reviews

You will be so completely busy because they refuse to hire more employees that you will hardly be able to stand up to use the bathroom. Expect your job role to constantly expand and your pay check to not reflect the amount added in workload. The "management" are very young, inexperienced sorority girl like group that DO NOT take criticism well at all. They will preach honesty and an open door policy however they will use every word you tell them against you in the future. Promised career advancement within the organization however would never create a "plan or progress map" to get there. Would constantly kick the can down the road and say "in the future" We were forced to work some weekends by ourselves with over 100+ chats taken because they refused to hire more staff. The app itself was going through a "remodel" and because of this there were a very large percentage of the customer base very unhappy and constantly writing in tickets to complain about the project. The customer success team who fields all of these complaints was left out to dry on information. We never had solid answers or timelines, we were essentially just the punching bags of the company so the management, developers, and owners didn't have to deal with it.