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Spectrum

Engaged Employer

Spectrum Customer Service Associate reviews

2.2

78% would recommend to a friend

(14 total reviews)
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Chris Winfrey

Not enough data to show CEO approval

78% positive business outlook

Ratings by category

3.0

Culture & values

3.0

Diversity & inclusion

3.0

Work/Life balance

3.0

Senior management

3.0

Compensation and benefits

3.0

Career opportunities

Ratings by demographic groups

Reviews by job title

14 reviews
4.0
Oct 20, 2021

Its ok...really, just...ok.

Customer service associate
Recommend
CEO approval
Business Outlook

Pros

Benefits, Time off, Competitive pay, lots of jobs, free service

Cons

For customer service reps, lack of training. Also, lack of training when it comes to other departments that deal with customers.

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Spectrum Response
4y
We appreciate your feedback! We have put a lot of time and effort into establishing pay structures that provide Spectrum employees fair pay for work. Your comments reaffirm that we are doing well in providing for our team members, and we will continue to support fair compensation policies.
4.0
Sep 19, 2021

Very busy environment.

Customer service associate
Recommend
CEO approval
Business Outlook

Pros

Interaction with customers. Great opportunity to relate to customers and assist them in their cable needs

Cons

Better organization needed between cable installers and collection of cable bills from customers.

Viewing 4 - 6 of 14 Reviews
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