Spectrum Inbound Sales Representative reviews

Multitasking Trying to sell over the phone Selling majority to existing customers

If you've ever done a sales job, this will be a insult to you. Your commission is based off a percentage metric, where every call you take is counted against you. So when you get tech support calls, billing calls, or even calls you can't sell on it will hurt your numbers. Spectrum got rid of their customer service reps and dumped those calls on sales. So let's say you work hard and sell 15 PSUs. That's a good day! But then the next three days you take 35 customer service calls. All your sales are gone and there's nothing you can do about it. You will get more calls about people's services not working or people who already have services than any sort of actual sales call. They will tell you "any call is a sales call" but you can't sell something twice. If you need a job and some "experience " it's alright but any review saying the pay is good must have worked minimum wage before because they aren't being honest about the actual job. Youre just customer service.