Is Spectrum a good company to work for as a Billing Customer Service Representative?

Billing Customer Service Representative professionals working at Spectrum have rated their employer with 2.5 out of 5 stars in 31 Glassdoor reviews. This is a lower than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Billing Customer Service Representative Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Billing Customer Service Representative interview questions at Spectrum .

Does Spectrum pay Billing Customer Service Representative employees well?

Billing Customer Service Representative professionals rate their compensation and benefits at Spectrum with 3.3 out of 5 stars based on 31 anonymously submitted employee reviews. This is 14.1% worse than the company average rating for salary and benefits. Find out more about Billing Customer Service Representative salaries at Spectrum.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (474) , Inbound Sales Representative (394) , Account Executive (372) , Sales Associate (363) , Retention Specialist (356) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (245) , Outside Sales Representative (219) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3309 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 620 reviews)); "If you understand what pays you out and grind you will make really good money $60" ((in 325 reviews)); "Good training and stability within" ((in 315 reviews)); "The pay is good and it's great to get commission too." ((in 305 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1194 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 380 reviews)); "Bad managers and don’t care" ((in 276 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 264 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 252 reviews))

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Spectrum

Spectrum Billing Customer Service Representative reviews

2.5

9% would recommend to a friend

(31 total reviews)

Chris Winfrey

Not enough data to show CEO approval

8% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.7

Work/Life balance

4.6

Culture & values

4.6

Senior management

3.3

Compensation and benefits

2.7

Career opportunities

Customer Service Representative, Billing employees have rated Spectrum with 2.5 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Customer Service Representative, Billing professionals have an average working experience there. Spectrum is rated 30% below average by Customer Service Representative, Billing professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

31 reviews

1.0

Nov 11, 2024

Job review

Customer service representative, billing

Recommend

CEO approval

Business Outlook

Pros

Decent Pay , Great Benefits

Cons

Consistent mismanagement, toxic work environment, poor communication from leadership, lack of support for employee well- being.

3.0

Aug 30, 2024

Pay

Billing customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good benefits, coworkers were nice

Cons

Stressful interactions with customers with no breaks between calls

2.0

May 15, 2024

Good pay, draining job.

Billing customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay was good, the VTO benefit is great.

Cons

Too much abuse from callers for the pay.

Viewing 1 - 3 of 31 Reviews

Jobs at Spectrum

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Spectrum reviews FAQs

Spectrum reviews Spectrum Customer Service Representative, Billing reviews

Spectrum

Spectrum Billing Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Job review

Pay

Good pay, draining job.

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