Is Spectrum a good company to work for as a Billing Customer Service Representative?

Billing Customer Service Representative professionals working at Spectrum have rated their employer with 2.5 out of 5 stars in 31 Glassdoor reviews. This is a lower than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Billing Customer Service Representative Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Billing Customer Service Representative interview questions at Spectrum .

Does Spectrum pay Billing Customer Service Representative employees well?

Billing Customer Service Representative professionals rate their compensation and benefits at Spectrum with 3.3 out of 5 stars based on 31 anonymously submitted employee reviews. This is 14.1% worse than the company average rating for salary and benefits. Find out more about Billing Customer Service Representative salaries at Spectrum.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (475) , Inbound Sales Representative (394) , Account Executive (372) , Sales Associate (364) , Retention Specialist (356) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (245) , Outside Sales Representative (219) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3309 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 620 reviews)); "If you understand what pays you out and grind you will make really good money $60" ((in 325 reviews)); "Good training and stability within" ((in 315 reviews)); "The pay is good and it's great to get commission too." ((in 305 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1194 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 380 reviews)); "Bad managers and don’t care" ((in 276 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 264 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 252 reviews))

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Spectrum

Spectrum Billing Customer Service Representative reviews

2.5

9% would recommend to a friend

(31 total reviews)

Chris Winfrey

Not enough data to show CEO approval

8% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.7

Work/Life balance

4.6

Culture & values

4.6

Senior management

3.3

Compensation and benefits

2.7

Career opportunities

Customer Service Representative, Billing employees have rated Spectrum with 2.5 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Customer Service Representative, Billing professionals have an average working experience there. Spectrum is rated 30% below average by Customer Service Representative, Billing professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Reviews by job title

31 reviews

3.0

Jan 25, 2022

It was okay

Billing customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay was great and teamwork was wonderful

Cons

Big corporate lies; "raise" doesn't cover the cost of inflation which was essentially a pay cut

4.0

Oct 25, 2021

Great company to work for

Customer service representative ( billing )

Recommend

CEO approval

Business Outlook

Pros

The benefits are amazing as well as the work environment. With the right sup and mentor you can def go far in this company. The people are great and the work itself once you get the hang of it can be very easy.

Cons

Bumping into the wrong Sup can tear you down. Get placed in the wrong team and you are on your own. Training can be very lacks once again with the wrong mentor. Too bad you can't choose you team or sup. The customers are a piece of work. they can be very stressful so you must have a thick skin because you will go home crying somedays.

Spectrum Response

Thank you for taking the time to provide feedback for us. We appreciate your comments and your sharing them for current and future employees. We are committed to developing a positive culture that supports our employees and delivers high quality products and services for our customers.

3.0

Sep 21, 2021

not the best and not the worst

Billing customer service representative

Recommend

CEO approval

Business Outlook

Pros

competitive pay and alot of benefits

Cons

alot of changes as far as sales goals and high turn over rate

Viewing 10 - 12 of 31 Reviews

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Spectrum reviews Spectrum Customer Service Representative, Billing reviews

Spectrum

Spectrum Billing Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It was okay

Great company to work for

not the best and not the worst

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