Is Spectrum a good company to work for as a Representative I, Internet/Phone Repair?

Representative I, Internet/Phone Repair professionals working at Spectrum have rated their employer with 2.6 out of 5 stars in 31 Glassdoor reviews. This is a lower than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Representative I, Internet/Phone Repair Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Representative I, Internet/Phone Repair interview questions at Spectrum .

Does Spectrum pay Representative I, Internet/Phone Repair employees well?

Representative I, Internet/Phone Repair professionals rate their compensation and benefits at Spectrum with 4.6 out of 5 stars based on 31 anonymously submitted employee reviews. This is 19% better than the company average rating for salary and benefits. Find out more about Representative I, Internet/Phone Repair salaries at Spectrum.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (475) , Inbound Sales Representative (394) , Account Executive (372) , Sales Associate (364) , Retention Specialist (356) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (245) , Outside Sales Representative (220) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3311 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 629 reviews)); "The 2 month training is good and you get mentors on the second month as you take your calls." ((in 326 reviews)); "Ppl would say comission but they promise a good commission within 2 months and it literally takes over 6 months." ((in 323 reviews)); "If you understand what pays you out and grind you will make really good money $60" ((in 319 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1191 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 391 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 277 reviews)); "Trainers and managers don't communicate" ((in 274 reviews)); "Attendance policy isn't good but the supervisors are great" ((in 255 reviews))

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Spectrum

Spectrum Representative I, Internet/Phone Repair reviews

2.6

38% would recommend to a friend

(31 total reviews)

Chris Winfrey

99% approve of CEO

23% positive business outlook

Ratings by category

4.6

Compensation and benefits

3.2

Career opportunities

3.1

Diversity & inclusion

2.4

Work/Life balance

2.0

Culture & values

2.0

Senior management

Representative I, Internet/Phone Repair employees have rated Spectrum with 2.6 out of 5 stars, based on 31 company reviews on Glassdoor. This indicates that most Representative I, Internet/Phone Repair professionals have an average working experience there. Spectrum is rated 27% below average by Representative I, Internet/Phone Repair professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

31 reviews

2.0

May 19, 2025

Good for a first job or placeholder but not the long run

Internet and phone repair representative

Recommend

CEO approval

Business Outlook

Pros

free internet, TV and phone for employees Sometimes we got free food

Cons

HR is terrible micromanaging down to the minute Managers and VP and so disconnected Employees are just a number most new hires quit in 6-12 months

2.0

Apr 7, 2025

Decent Employer

Internet and phone repair representative

Recommend

CEO approval

Business Outlook

Pros

-Time off -Employee discount of free tv and internet with discounted phone service.

Cons

-Teams way to big -Extreme micromanaging -Constant Manager change

4.0

Nov 8, 2024

Was a good overall experience

Internet & phone repair representative

Recommend

CEO approval

Business Outlook

Pros

Decent incentives with good support from upper management. Position also had extensive paid training which made getting started much easier.

Cons

Biggest con would be when the company decided to shut down the call center, putting myself and over 600 others out of work.

Viewing 1 - 3 of 31 Reviews

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Spectrum

Spectrum Representative I, Internet/Phone Repair reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good for a first job or placeholder but not the long run

Decent Employer

Was a good overall experience

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